Host

1 year

The Host is responsible for being the first point of contact for all our guests. The Host is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests needs.

This position has an hourly rate of $21.00 + Tips.

KEY RESPONSIBILITIES

• Follow the posted opening and closing duties.

• Take accurate and complete reservations.

• Always provide excellent service.

• Cooperate with the Maitre d and the Management team to greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeano r with eye contact and a genuine smile.

• Set and maintain the dining room and podium environment and ensure materials are

perfectly clean.

• Have necessary knowledge of menu items to assist guests as needed.

• Assist guest and colleagues courteously and efficiently.

• Use the guests name appropriately and communicate it to restaurant colleagues.

• Assist in seating guests and pulling their chairs.

• Assist restaurant colleagues to prepare for service.

• Communicate other necessary information with colleagues ( i.e. birthdays, anniversaries, special requests).

• Communicate through Guest Movement chat group any relevant guest movements , such as Aman F&B VIP chat.

• Inform restaurant managers of daily reservations forecast .

• Assist in monitoring all guests needs.

• Log in information about guest preferences.

• Check daily for our regular guest preferences and record them in our daily list for the service.

• Ensure all soignees are given to the service team.

• Assist with coat check as needed.

• Assist taking guests to the Jazz Club.

• Assist in providing Magic Service for hotel guests.

• Input member engagements notes.

• All other responsibilities assigned by Management.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• 1 year experience in a luxury hotel environment or similar setting in restaurants or food and beverage.

• Must be able to work weekends and have open availability.

• Must be capable of working in a team-oriented environment to achieve the hotels common goal of guest satisfaction.

• Must be able to take constructive criticism and work well in a team dynamic .

• Positive, engaging, and energetic personality.

• Must be personable and able to anticipate guests needs.

• Able to be organized , manage time wisely and work with little to no direct supervision.

• Very high attention to detail .

• Sensitive to cultural nuances.

• Excellent communication skills, both written and verbal on English.

• Able to handle a multitude of tasks in an intense, fast paced environment.

• Excellent people skills and the ability to work under pressure and with various stakeholders.

• Ability to maintain a clean and professional appearance as per company policies.

• Ability to stand for extended periods of time.

• Multi-lingual is a plus.

• Must be comfortable with exposure to the elements, as some duties may require outdoor work or exposure to varying weather conditions.

• Experience working with SevenRooms is preferred .

• TIPS Certified

EEO M/F/M/V/D

Compensation: Hourly ($21.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts

Excellent Customer Service

Genuine hospitality

Customer Service Orientation

Adaptability to Fast Paced Environments

Excellent Customer Service Skills

Guest Anticipation

Teamwork

Team Collaboration

Conflict Resolution skills

Communication Skills

Attention to Guest Preferences

Knowledge of Menu Items

Proactive Attitude

Menu Knowledge

Information Sharing

Attention to Cleanliness

Ability to Handle Criticism

Guest Relationship Management

Conflict Resolution

Flexibility in scheduling

Professionalism

Event Coordination

Ability to Handle Multiple Tasks

Proactive Communication

Effective Communication

Ability to Work Independently

Ability to Assist Guests Courteously and Efficiently

Flexibility

Communication

Initiative

Positive Attitude

Empathy

Effective Communication Skills

Resilience

Problem Solving Skills

Organizational Skills

Interpersonal Skills

Ability to Work in a Team Oriented Environment

Proactive Approach

Multilingual Abilities (a Plus)

Ability to follow instructions

Multitasking

Time Management

Experience With Seven Rooms

Organization

Positive and Energetic Personality

Attention to Detail

Cultural Sensitivity

multi tasking

Problem Solving

Experience With Seven Rooms (Preferred)

Time Management Skills

Professional Appearance

Ability to Anticipate Guests' Needs

Ability to Work Under Pressure

Multitasking Abilities

Adaptability

Ability to Work With Little to No Direct Supervision

Experience With SevenRooms

Excellent People Skills

TIPS Certification

Maintaining a Clean and Professional Appearance

Fluency in English (Both Written and Verbal)

Experience Working With Seven Rooms (Preferred)

TIPS Certified

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