Hotel Front Desk_Avalon

Find Your Future in Paradise!

Catalina Island Company welcomes all guests and visitors to our very special island. Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis.

We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests.

WHY CATALINA ISLAND?
We are a welcoming community that believes in fostering a positive atmosphere where every team member plays a role in crafting unforgettable moments for our guests. Join a team that's as vibrant and inspiring as the island itself!

JOB SUMMARY
The Hotel Front Desk Agent Serves as the first point of contact for guests, ensuring a warm and professional welcome. This role is responsible for managing guest check-ins and check-outs, addressing inquiries and complaints, and coordinating with other departments to ensure a satisfying guest experience.

JOB RESPONSIBILITIES
Job duties include, although are not limited to:

• Greet guests warmly and professionally upon arrival
• Process guest check-ins, assigns rooms and provide room keys
• Handle check-outs, process payments and ensure accuracy of billing
• Address guest inquiries, concerns and complaints promptly and effectively
• Provide information about hotel amenities, services and local attractions
• Anticipate guest needs and offer personalized service to enhance their stay
• Manage reservations and room availability using the property management system
• Upsell rooms and promote additional services
• Answer phone calls and respond in a professional manner.
• Maintain accurate records, including guest information and billing details
• Coordinate with bell attendants to ensure a smooth service delivery
• Communicate guest requests to housekeeping, maintenance and other departments
• Ensure the confidentiality of guest information and adherence to hotel policies
• Follow safety protocols, including emergency procedures and handling lost and found items
• Other duties as assigned

DETAILS
Position Type: Seasonal
Season Dates: now- December

PAY TRANSPARENCY

The pay scale for this position ranges between $19.00-$20.00 per hour depending on the work location.

The total compensation package is determined by work location and additional factors, including job-related skills, experience and education or training.

QUALIFICATIONS
. Must be at least 18 years old
. California Food Handler Certificate upon hire
, RBS (Responsible Beverage Service) Certificate upon hire
. Commitment to delivering exceptional service
. Excellent interpersonal and communication skills
. Ability to prioritize work and meet deadlines
. Strong time management skills

WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS

Our workplace is clean, lighted and ventilated with proper safety compliance. Noise levels are considered medium and daily physical activities are considered moderate. Employees must have the stamina to work long hours if assigned. Hours and days of work may vary by position. Most work tasks are performed indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be physically able to lift item, up to 50 lbs. Also, you must be physically able to walk without assistance on various surfaces for an extended period of time. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

SCHEDULE

This position requires a flexible schedule with shifts that consist of a rotating schedule of weekday and weekends shifts, including day, night, and holiday work hours.

LIFE ON CATALINA ISLAND
. Employee Housing (dormitory-style) provided at a low cost for selected role
. A fast paced, exciting work environment with upward mobility and growth opportunities
. Meet and engage with people from all over the country and world!

BENEFITS/PERKS
. Retail, Lodging, and Travel Discounts
. A summer of adventure!

BEING YOU AT CATALINA ISLAND COMPANY:
We are inclusive of, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

We welcome applications with disabilities and provide reasonable accommodations as needed to our candidates. Please discuss with our Talent Acquisition team during our selection process.