Housekeeping Supervisor - MGM Springfield

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join the SHOW at MGM Springfield as a Housekeeping Supervisor , where your primary responsibility is to deliver exceptional customer service and foster a safe, welcoming environment for both employees and guests. You will oversee the daily operations of assigned floors, ensuring the highest standards of cleanliness and maintenance of property rooms, all while embodying MGMs SHOW principlessmiling and greeting guests, hearing their stories, owning the experience, and wowing them with outstanding service. Your leadership will play a key role in creating memorable experiences and maintaining the luxurious, inviting atmosphere that MGM is known for.

THE STARTING RATE: $20.00 per hour

THE DAY-TO-DAY:

• Responds to and resolves guest complaints in a timely manner and creatively solves problems with the ability to anticipate, recognize , evaluate, and resolve potential difficulties.
• Meets the demands of a fast-paced environment by using good judgment and the ability to multitask.
• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
• Ensures the privacy and confidentiality of guests and limits requests for information pertaining to guests in accordance with hotel policies.
• Completes all duties in accordance with property standards and procedures and adheres to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property.
• Inspects guest rooms completely and thoroughly for cleanliness.
• Enters or calls all statuses of guest rooms work orders, carpets, damages, etc.
• Maintains knowledge of hotel information in order to answer guest inquiries.
• Maintains records including repairs needed, lost and found items, and quality of work completed by employees.
• Completes daily worksheets accurately and in a timely manner.
• Submits all required daily paperwork (including key sheets, task sheets, productivity, evaluations, etc.) to the appropriate Management team, using technology as needed.
• Supervises assigned floors and ensures all rooms, hallways, and other areas are cleaned to property standards.
• Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to MGM Resorts International and Housekeeping policies and procedures.
• Instructs employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.

THE IDEAL CANDIDATE:

• Has a high school diploma, GED or equivalent
• Has 1+ years of prior relevant experience
• Preferred similar supervisory or management role working in a similar resort setting
• Able to c lean guestrooms including duties such as making bed(s), vacuuming, emptying trash, wiping down or dusting all surfaces
• Able to c lean bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with damp rags and proper chemicals when applicable

THE PERKS & BENEFITS:

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
  
  VIEW JOB DESCRIPTION:

Are you ready to JOIN THE SHOW ? Apply today!