Suites Captain

General Definition:

• The Suites Captain coordinates the general operation of Suites activities in accordance with customer needs, company events and operational flow.

Essential Job Functions:

• Helps oversee and facilitates all Suites activities, and group events during live racing seasons as directed.
• Continuously monitors Suites activities on all levels. Immediately addresses concerns as they arise.
• Ensures employees are properly oriented to the organization in accordance with company policies and procedures.
• Ensures new and rehired employees are trained on operational procedures and quality standards, policies, customer service expectations, and knowledge of food and beverage items and prices.
• Responsible for follow-up with customers to ensure all special requests are met.
• Assists with daily closing of each Suites level.
• Ensures inventory counts are accurately conducted and recorded at the end of each month.
• Constantly encourages teamwork, professionalism and creativity among staff.
• Maintains proper inventory par levels in accordance with departmental policies.
• Interacts with personnel and the general public in a professional, ethical manner.
• Contributes to a positive work environment by participating in company and/or employee events and activities.
• Works hours necessary to insure customer satisfaction, which may include long hours and/or remaining on-call for problem solving purposes.
• Remains on duty until live racing or other entertainment is concluded and assists in executing special events as needed.
• Dependability, good attendance, and occasional overtime required.
• May be required to work evenings, weekends, or holidays as scheduled.
• Have the ability to accomplish a multitude of duties as assigned.

Qualifications

Education:

• High school diploma or GED; or 5 years related experience and/or training; or combination.

Knowledge, Skills and Abilities:

• Have working knowledge of beer, wine and liquor and common drink recipes.
• Excellent customer service and communications skills required. Ability to apply common understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardize situations.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Capacity write simple correspondence and possess basic mathematical skills.
• Outgoing personality and positive attitude.
• Strong knowledge of bar operations, service procedures and function.
• Basic math skills.
• Ability to handle money and operate a cash register quickly and efficiently.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Possess honesty and integrity.
• Have good memory when handling multiple orders.
• Ability to listen well, communicate effectively and follow instructions.
• Excellent communication skills required. Bilingual skills helpful, but not required.
• Ability to interact positively with customers, employees and management personnel.
• Ability to work independently with minimum supervision.
• Ability to prioritize, multi-task and be flexible.
• Ability to work as part of a team and with constant interruptions.
• Ability to work in a fast-paced environment.

Training:

• Five years of bartending experience required.

Licenses/Certifications/Other:

• Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions
• Texas Alcoholic Beverage Commission License (TABC)
• Serve-safe certified (Food Handlers)

Physical Requirements:

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strength:

• Sedentary to medium workload

• Stand, sit and walk consistently

• Will be required to lift up to or over 20lbs or exert occasionally over 50lbs

• Movement:

• Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach

• Will use office equipment

• Driving motor vehicles as needed

• Auditory:

• Frequently speak and articulate

• Noise levels will be varied from moderate to heavy machinery

• Environmental:

• Exposure to weather and extreme elements are minimal

• Minimal exposure in close proximity to horses