Pink Hermit Cafe Barista Server

Pink Hermit Café Barista Server

1. Our Brand Mission & Culture –

Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original milliondollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.

Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:

• Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
• Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
• Integrity – we act with consistent character, in every interaction, whether seen or unseen.
• Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
• Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
• Community – we are invested in Nashville’s well-being and continue our role in civic enrichment.

Our centuryplus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten.

Why you'll thrive here:
When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.

2. Position Overview:
As a Barista Server at The Pink Hermit Café, you elevate the everyday through exceptional beverage craftsmanship, refined guest interaction, and seamless integration with luxury dining service. Whether crafting specialty espresso, curating tea infusions, or delivering tableside pairings, your work reflects precision, elegance, and the timeless hospitality of The Hermitage Hotel.

3. Key Responsibilities

Specialty Beverage Execution & Tableside Service

• Prepare espresso, pour-overs, tea infusions, and manual brews with fine-dining-level precision—adjusting for grind, temperature, extraction time, and milk texture.
• Deliver tableside service for brunch, dessert pairings, or private dining events using luxury tray presentation, guest pacing, and polished execution.
• Plate and serve beverages with consistent attention to detail, ensuring each cup meets visual and flavor standards aligned with The Hermitage’s reputation.

Guest Engagement & Service Personalization

• Read guest cues to anticipate needs and customize drink offerings, including dietary preferences, mood, or meal pairings.
• Use name recognition, intuitive pacing, and unobtrusive service to build warm, memorable interactions.
• Suggest seasonal or artisanal pairings that complement savory and sweet menu items.

Café Operations & Quality Control

• Maintain all café equipment (espresso machines, grinders, pour-over kits) in optimal working condition and luxury cleanliness.
• Complete daily mise en place checklists, monitor stock levels, and reset workstations with precision before and after each service.
• Coordinate café flow with Brasserie service demands and adjust equipment or supply usage based on real-time guest volume.

Ambiance & Environment Stewardship

• Maintain an inviting, calm café floor that aligns with the hotel’s overall tone and ambiance.
• Ensure polished barista stations, silent service resets, and seamless transitions between guest interactions.
• Support event setups with mobile stations or beverage carts, maintaining elegance and visual consistency.

Team Communication & Collaboration

• Attend pre-shift briefings with FOH leadership, Brasserie teams, and culinary departments to align on service goals, VIP guests, and menu updates.
• Communicate clearly with servers and runners for beverage timing and tray delivery coordination.
• Collaborate with sommeliers and pastry chefs for curated pairings or specialty experiences.

Guest Recovery & Elevated Service Response

• Address guest concerns or product issues with composure and prompt corrective action (rebrew, replacement, complimentary upgrade).
• Escalate concerns to leadership as needed while preserving atmosphere and guest satisfaction.

Mentorship & Service Modeling

• Guide new baristas in equipment use, café flow, and high-touch guest service techniques.
• Model exceptional product knowledge, bar pacing, and visual presentation—especially during high-volume periods.

Brand Alignment & Strategic Support

• Execute on strategic brand initiatives with discretion and adaptability.
• Uphold brand voice and service rituals through every interaction, ensuring continuity with The Hermitage’s dining and hospitality standards.

4. Qualifications & Requirements

Required Experience & Skills

• Minimum 2 years’ experience in specialty café, luxury hotel F&B, or fine dining beverage service.
• Proficiency with espresso machines, manual brewing methods, grinders, milk steaming, and beverage plating.
• High physical stamina (frequent standing, stairs, and fast-paced movement) and operational focus.
• Availability for early mornings, evenings, weekends, holidays, and special events.
• Fluent English required; multilingual abilities (Spanish, French, Mandarin, Arabic, etc.) strongly preferred.

Soft Skills & Service Competencies

• Interpersonal Awareness Anticipates guest emotions, adjusts tone and timing accordingly.
• Attention to Detail: Consistent precision in beverage ratios, tray presentation, and café reset standards.
• Composure Under Pressure: Maintains calm and grace during rushes, brunch waves, or back-to-back events.
• Team Communication: Engages collaboratively with kitchen, FOH, and service leads for seamless flow.
• Integrity & Responsibility: Adheres to POS protocols, café cleanliness, and luxury presentation standards.
• Service Mindset: Inspired by fine dining discipline—understands tray choreography, pacing rituals, and polished delivery.

Preferred Qualifications

• Coffee Certifications: Q-Grader (Arabica or Robusta), SCA Sensory Skills Professional, or Coffee Value Assessment.
• Fine Dining Experience: Gueridon-style coffee service, pour-over or siphon service tableside.
• Advanced Beverage Knowledge: Sommelier or Chef de Rang background supporting pairings beyond coffee (tea, digestifs, wines).
• Competitive Recognition: Latte art or sensory competition accolades.
• Cultural Literacy: Familiarity with global guest expectations and service preferences.
• Luxury Venue Experience: Work history in historic hotels, cultural landmarks, or exclusive hospitality settings.
• Event Collaboration: Experience supporting mobile stations or catering setups for weddings and VIP functions.

5. Why This Role Shines at The Hermitage Hotel

At Pink Hermit Café, you aren’t just serving coffee—you’re delivering moments of refined hospitality within one of Nashville’s most iconic venues. From early-morning espresso to late-evening aperitifs, your service helps bridge the relaxed charm of a café with the prestige of a Michelin-starred environment. Here, every pour, every tray, every guest smile is part of a larger legacy. You work in collaboration with our chefs, sommeliers, and front-of-house teams to craft experiences that resonate far beyond the last sip—rooted in excellence, tradition, and the heritage of The Hermitage Hotel.

6. Benefits

At The Hermitage Hotel, we value our team members and offer a comprehensive benefits package to support your well-being and professional growth for Full Time Employees:

• Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
• Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match.
• Work-Life Balance: Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
• Employee Support: Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
• Additional Perks: Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
• Professional Development: Ongoing education support, including industry training.
• Exclusive Rates: Special hotel rates for employees and discounted rates for friends and family.

7. Schedule:

· Flexible Schedule

· Must be available for Weekends/ Holidays

· Morning/Day/Night Shifts

· Shift Length 4-8 (+) Hours

· Part Time range up to 28 Hours per week

· Full Time range up to 40(+) Hours per week

· Location: In Person

8. Compensation

· Starting salary $15.00 an hour

· Paid Biweekly

NOTICE
It is the policy of The Hermitage Hotel to employ the most qualified individuals. Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for employees. All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment.

EQUAL OPPORTUNITY EMPLOYER
The Hermitage Hotel is an equal opportunity employer and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Guest services: 1 year (Required)
• Barista experience: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Work Location: In person