Hotel Maintenance Engineer

Hotel Maintenance Engineer

1. Our Brand Mission & Culture –

Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original milliondollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.

Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:

• Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
• Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
• Integrity – we act with consistent character, in every interaction, whether seen or unseen.
• Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
• Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
• Community – we are invested in Nashville’s well-being and continue our role in civic enrichment.

Our centuryplus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten.

Why you'll thrive here:
When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.

2. Position Overview
As a Hotel Engineer at The Hermitage Hotel, you are entrusted with the stewardship of Nashville’s premier luxury property. Recognized as the first five-star hotel in Tennessee and a National Historic Landmark, The Hermitage Hotel combines Beaux-Arts elegance with modern luxury. Your role ensures the seamless operation, safety, and preservation of this iconic establishment, balancing technical expertise with a commitment to exceptional guest service.

3. Key Responsibilities

Property Systems Management

• Oversee mechanical, electrical, plumbing (MEP), HVAC, and fire/life safety systems to ensure 24/7 functionality.
• Maintain elevators, generators, lighting, building automation, and emergency power systems.
• Conduct daily inspections of guest rooms, event spaces, and public areas, ensuring system uptime and safety compliance.
• Perform routine maintenance and troubleshooting of electrical and mechanical systems.
• Respond promptly to maintenance requests, minimizing operational disruptions.
• Fabricate components as necessary to ensure system functionality.
• Maintain low and high voltage electrical systems, including troubleshooting and repairs.
• Handle hydraulic systems maintenance, including troubleshooting and repairs.
• Operate scissor lifts and other elevated work platforms safely.
• Utilize diagnostic tools to measure electrical current and troubleshoot issues.

Preventive Maintenance & Preservation Oversight

• Execute preventive maintenance plans for modern infrastructure and historic architectural features.
• Monitor wear on historic elements and coordinate restoration efforts.
• Maintain documentation for preservation protocols in alignment with landmark status.

Capital Planning & Vendor Coordination

• Collaborate with finance and ownership groups to develop and implement capital improvement strategies.
• Schedule, supervise, and evaluate contractors and vendor teams to ensure quality execution.
• Coordinate with internal departments to minimize guest or operational disruption during repairs or upgrades.

Guest-Facing Support & Service Response

• Respond promptly and discreetly to guest concerns related to climate control, lighting, plumbing, and in-room technical systems.
• Communicate clearly with guests and hotel leadership when issues arise, offering informed, respectful, and reassuring guidance.
• Provide interpretive information to guests about the building’s original systems and restored elements when appropriate.

Cross-Departmental Collaboration

• Work closely with front desk, housekeeping, culinary, events, and F&B teams to support VIP arrivals, weddings, boardroom setups, and private dining events.
• Align with the Executive Chef and banquet team on culinary equipment support and service timing for Michelin-caliber dining.
• Assist housekeeping and stewarding teams with timely repair of guestroom and back-of-house issues.

Compliance, Safety & Documentation

• Ensure strict adherence to OSHA, NFPA, local fire codes, and historic preservation standards.
• Maintain and update all safety and compliance documentation, inspections, certifications, and incident reports.
• Train engineering and night teams on emergency response procedures, lockout/tagout, and hazard communication standards.

Brand Alignment & Strategic Initiatives

• Support sustainability goals, such as LED retrofits and LEED-conscious practices, while preserving architectural integrity.
• Contribute to enterprise-wide initiatives with discretion, accuracy, and full alignment to service and brand standards.
• Act as a cultural steward of the building, ensuring engineering excellence supports luxury hospitality at every guest touchpoint.

4. Qualifications & Requirements

Required Experience & Technical Proficiency

• Minimum of 2 years of experience in hotel or commercial facility maintenance.
• Working knowledge of mechanical, electrical, HVAC, and plumbing systems.
• Proficiency in using hand and power tools safely and effectively.
• Ability to troubleshoot, diagnose, and repair systems under pressure in a high-stress environment.
• Strong verbal and written communication skills in English.
• Ability to read and interpret technical manuals, schematics, and safety documents.
• Familiarity with safety codes, OSHA regulations, and best practices in maintenance.

Physical & Work Environment Requirements

• Ability to lift up to 50 lbs frequently.
• Able to work in environments with loud noise, varying temperatures, and confined spaces.
• Ability to crouch, kneel, climb ladders, stand, walk, and move freely throughout the property for extended periods.
• Comfortable working in high-stress situations and maintaining composure.
• Must be available to work days, nights, weekends, and holidays as scheduled.

Preferred Qualifications

• Trade certifications (e.g., HVAC, electrical, plumbing, EPA, etc.).
• Experience with hotel property management systems (PMS or CMMS).
• Bilingual abilities are a plus.

5. Why This Role Shines at The Hermitage Hotel
As a Hotel Engineer at The Hermitage Hotel, you play a crucial role in preserving and maintaining Nashville's most iconic luxury hotel. Built in 1910 and recognized as a National Historic Landmark, The Hermitage Hotel combines historic grandeur with modern luxury. Your work ensures that both the building's architectural integrity and the comfort of its guests are upheld to the highest standards. This is more than a maintenance role; it's an opportunity to be part of a legacy of excellence and service.

6. Benefits

At The Hermitage Hotel, we value our team members and offer a comprehensive benefits package to support your well-being and professional growth for Full Time Employees:

• Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
• Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match.
• Work-Life Balance: Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
• Employee Support: Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
• Additional Perks: Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
• Professional Development: Ongoing education support, including industry training.
• Exclusive Rates: Special hotel rates for employees and discounted rates for friends and family.

7. Schedule:

• Must be available for Weekends/ Holidays
• Morning/Day/Night Shifts
• Shift Length 8(+) Hours
• Full Time range up to 40(+) Hours per week
• Location: In Person

8. Compensation

• Starting Salary is $22.00
• Paid Biweekly

NOTICE
It is the policy of The Hermitage Hotel to employ the most qualified individuals. Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for employees. All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment.

EQUAL OPPORTUNITY EMPLOYER
The Hermitage Hotel is an equal opportunity employer and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.