Banquet Captain Full-Time - Maryland

Why We Need Your Talents:

This lead role is responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the operations continuing effort to deliver outstanding guest service and financial profitability. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino and Hotel.

Where You'll Make an Impact:

• Assist the Banquet Manager with scheduling, reporting, training and performance management.
• Guide the Banquet servers in set up of tables and place settings.
• Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
• Greet and welcome client representative and guests, responding to requests in a timely, friendly and efficient manner.
• Ensure guest satisfaction throughout the meal service.
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.
• Assist in the service oversight catered functions, in house and off site.
• Responsible for making the function space visually appealing and presenting the menu offering for the event.
• Responsible for consistently implementing the service standards and operating procedures in the banquet and catering service.
• Provide excellent customer service and ensure customer needs are met.
• Provide unique and creative ideas to enhance meetings & group experience.
• Be familiar with all current and upcoming event details.
• Should be able to work under pressure and also work in long or break shifts.
• Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.

Skills to Help You Succeed:

• Customer service experience dealing directly with customers.
• POS (point of sales) Software experience.
• Upbeat, outgoing and positive attitude.
• Flexible schedule.
• Ability to:
• Speak with others using clear, fluent English and professional language.
• Answer telephones using appropriate etiquette.
• Read and comprehend basic instructions.
• Perform assigned duties under frequent time pressure in an interruptive environment.
• Good communication skills.
• Proficient in Micros, XLS, and Microsoft Word.
• Experience working in a team environment.

Must-Haves:

• Education: A high school diploma or equivalent GED is required.
• Experience: Supervisory/lead experience in F&B preferred.
• Two years of banquet service experience.
• Alcohol Beverage Control card and any applicable health certificates
• Must be able to comply with all Maryland state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Stand, sit or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Standing and walking for the duration of the shift.
• Repetitive lifting up to 75 pounds.
• Bending, stooping, and squatting.

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.