Receptionist/Administrative Assistant

About the Organization

Interfaith Ministries for Greater Houston, now IM Houston , is Greater Houston’s longest-serving interfaith-based social services organization. Originally founded in 1964 as Protestant Charities, we’ve evolved to reflect Houston’s rich diversity of faiths and cultures. Our mission is to bring people of diverse faith traditions together for dialogue, collaboration, and service, as a demonstration of our shared beliefs

While our name and logo have been refreshed, our commitment to empowering individuals and uniting communities has never been stronger. Our core services include:

• Meals on Wheels/Animeals
• Refugee Services
• Interfaith Relations and Community Partnerships
• Volunteer Houston

Position Summary

The Receptionist/Administrative Assistant role supports the organization as well as the Operations Team. The role is responsible for managing multiple administrative tasks and serves as the first point of contact in the office for visitors, clients and donors. This role requires an individual who can champion the IM values and is an organized team player to keep the program effectively operating.

As the Receptionist/Administrative Assistant, you will have opportunities to execute important day-to-day responsibilities within the Operations Team and the wider organization, with focus areas on office administration like answering phones, welcoming visitors, preparing for events and meetings, working with vendors, and working with information management systems. Within this role you will have a diverse set of responsibilities, will enable the organization to build even stronger operational systems and will implement existing administrative processes more effectively and efficiently.

The ideal candidate appreciates the importance of being organized, remains on top of their to-do list, and is open to expanding their contributions if given new or different tasks to complete. The ideal candidate demonstrates a strong ability to execute and meet deadlines on time. They enjoy interacting with others, teammates and clients alike, and have impressive written and verbal communication skills that will be leveraged in those interactions while promoting IM.

Main Responsibilities

Provide administrative support to the program including:

• Serve as a first point of contact for the organization by answering and directing phone calls and visitors. Engage with and effectively communicate to donors, clients, teammates and leadership via email, phone and in-person.
• Maintain a clean and orderly reception area.
• Process invoices, resolve billing issues.
• Process and distribute supply orders.

• Maintain portions of some databases including certain employee, billing, inventory, and facilities ticket information.
• Act as dispatcher for the facilities ticket system during business hours, dispatching staff and vendors as needed, and following up with requesters.

• Assist with the planning and execution of certain special events; facilitate pick up and drop off of linens.
• Perform other duties as assigned by supervisor including project work.

Qualifications, Skills & Experience

• Bilingual in Spanish required
• High school diploma or GED required
• One year of relevant experience required
• Strong computer competency with proficiency in Microsoft Office products (Outlook, Word, PowerPoint, Excel, Access)
• Exceptional written and verbal communication skills displayed to clients, teammates and leadership
• Excellent organizational and time-management skills and a heightened ability to manage multiple priorities and deadlines
• Strong problem-solving skills, with an ability to effectively handle complicated situations with flexibility and calmness
• Exceptional interpersonal and customer-services skills, experience working with individuals and groups from diverse cultural backgrounds desirable

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.