Host

Bad Roman
New York, New York
Full Time

Email Address

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Required Years of Experience

1 year

Job Details

Bad Roman is hiring a host for our Italian concept in Columbus Circle. Potential Earnings of up to $28 per hour, inclusive of tips.

Benefits Include:

Instant access to reduced cost healthcare with no participation requirements
A robust Health Benefits plan with a significant employer contribution for Full Time employees (30+hrs/wk)
Medical, Dental, Vision,
Transit benefits.
401(k) with Company Match
Paid Time Off
Employee Dining Discounts & Staff meals

Quality Branded provides equal opportunity with regard to all terms and conditions of employment.

Position Summary: The MaitreD manages the front door and reservation operations while always presenting an excellent first impression of the restaurant. The MaitreD must possess high level organizational and communication skills with the ability to think and act quickly. Maintaining poise and positivity in a fast-paced work environment is critical to success.

Responsibilities: Primary duties and responsibilities include, but are not limited to, the following:

Warmly greet every guest of the restaurant and provide a lasting first impression
Answer restaurant phone and field reservation requests and restaurant questions
Leads reservations system management, works to provide a proper flow of service with strategic management of reservation and walk in seating and maximizes the book wherever possible
Communicate pertinent reservation and guest notes to applicable team members (servers, kitchen team, manager etc.)
Constantly observes status of room and tables to maintain up to date table statuses
Manages waitlist by establishing accurate wait times for walk-ins
Possesses proficient knowledge and understanding of all food and beverage menus
Possesses excellent knowledge of the restaurant operations (hours and days of operation, address, company information, etc.)
Ensure all VIPs, Investors and other important guests are receiving appropriate accommodations and excellent service
Create detailed guest notes and profiles
Maintain a clean and organized host station before, during and at the conclusion of shift
Perform other duties as directed by management

Position Requirements:

Available to work various shifts, weekends and holidays
100% -- Stands during entire shift
75% -- Reaches, bends and stoops frequently
Must be able to carry up to 20 lbs
Must be able to clearly and effectively communicate with guests in person and on the phone

Knowledge and Skills:

Maintain excellent communication skills with management, servers, team members and guests.
Must be able to clearly and accurately communicate with guests and co-workers in English (including reading, writing, and speaking).
Possess advanced proficiency with reservation management systems
Possess excellent time management, organizational and multi-tasking skills
Maintain knowledge and practice of workplace safety procedures.

All candidates must have availability to work nights, weekends and holidays.

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Quality Branded is a Midtown-based restaurant group in New York City, founded by Michael Stillman in 2006. The group is comprised of Midtown staples and fixtures in the citys dining landscape: Smith & Wollensky NYC, Quality Meats, Quality Italian, Quality Bistro, Don Angie, Zou Zous & Chez Zou, Bad Roman, San Sabino, and Twin Tails. Quality Branded is known for its buzzy, energetic spaces and warm hospitality, signature dishes, and tableside flair.

Quality Branded provides equal opportunity with regard to all terms and conditions of employment.

Compensation Details

Compensation: Hourly ($18.00 - $20.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts

Required Skills

Customer Service

Customer Service Skills

High Volume Service

Ability to work in a fast paced environment

Reservation Management Platforms

Communication

Problem Solving Skills