Dermatology Medspa Medical Assistant / Concierges

Arsenault Aesthetics, the Med Spa division of Arsenault Dermatology, is redefining the aesthetic experience through a philosophy rooted in empowerment, education, and exceptional care.We believe in building meaningful, trust-based relationships with our clients while delivering high-quality treatments at competitive prices.Our team of expert aesthetic injectors and dedicated staff provide a safe, welcoming space for clients to explore their self-care journey.If you're passionate about personalized service, attention to detail, and making people feel confident in their own skin, we'd love to meet you.*The Qualifications*The ideal candidate is highly detail-oriented, thrives in a fast-paced environment, and excels at multitasking.They are self-motivated, adaptable, and goal-driven, with a strong team spirit and a proven track record in delivering exceptional customer service.A positive attitude and warm, friendly demeanor are essential.*Duties*This is a hybrid role that includes concierges and clinical team duties.*CONCIERGES**Client Check-In & Welcome Experience** Greet each client with a warm, professional, and genuinely friendly demeanor.* Manage an efficient and smooth check-in process using the Practice Management System.* Create an inviting, upscale atmosphere that reflects a true concierge-style experience.*Client Check-Out & Payment Processing** Ensure a seamless check-out experience for every client.* Accurately process payments by cash, credit card, or digital method.* Apply discounts, packages, and promotional offers correctly and confidently.* Clearly explain balances, charges, and credits on client accounts.* Accurately document financial transactions and update client records.* Address any billing concerns promptly, maintaining transparency and professionalism.*High-Touch Communication & Client Support** Deliver consistent, very friendly, and attentive communicationawhether in person, by phone, email, or text.* Practice active listening to truly understand and support the client's needs.* Ensure clients feel cared for at every step of their visit and treatment journey.*Service & Product Education** Confidently present services, packages, and retail products based on client preferences.* Share current promotions and suggest personalized solutions that enhance client outcomes.* Support sales goals through genuine, needs-based recommendations.*Problem Solving & Service Recovery** Proactively resolve any concerns or issues to ensure client satisfaction.* Follow up as needed to make sure clients feel heard and valued.* Communicate recurring feedback to leadership to improve overall service delivery.*Forward-Thinking, Proactive Attitude** Anticipate client and team needs without waiting to be asked.* Take initiative in maintaining the cleanliness and organization of the front desk and lobby areas.* Jump in to help with scheduling, confirmations, and other front-desk responsibilities as needed.*Team Collaboration & Positive Culture** Work closely with providers and team members to ensure smooth transitions and an elevated client experience.* Maintain a calm, composed, and team-oriented attitudeaeven during busy or high-pressure moments.* Represent the MedSpa's brand and values in all interactions, both internally and externally.*CLINICAL**Procedure Support & Patient Care** Assist master injectors with aesthetic treatments, including injectables, laser procedures, and other in-office services.* Provide direct patient care, including rooming patients, preparing treatment areas, and supporting providers during procedures.* Conduct phlebotomy when required.*Client Experience & Education** Deliver outstanding customer service by creating a comfortable, professional, and informed environment.* Educate clients on post-treatment care and skincare routines to ensure optimal results and long-term satisfaction.* Actively listen to clients to understand their goals and support their care journey with empathy and expertise.*Sales & Product Knowledge** Confidently present and promote services, skincare products, and memberships.* Introduce clients to current promotions and recommend solutions tailored to their needs.* Utilize strong sales skills to help clients make informed decisions that align with their aesthetic goals.*Charting & Documentation** Maintain accurate and detailed clinical chart notes in a timely manner.* Ensure consistency, accuracy, and completeness in all documentation to support quality care and compliance standards.*Client Communication & Account Review** Communicate clearly and professionally regarding treatment plans, procedures, and financial details.* Accurately interpret patient records to discuss balances, credits, and payment responsibilities.* Help resolve any client concerns quickly and ensure a smooth, supportive experience.*Safety, Cleanliness & Compliance** Follow strict hygiene and safety protocols to maintain a clean, sterile, and safe clinical environment.* Ensure all equipment and rooms are properly cleaned and prepared between clients.* Stay compliant with industry regulations and internal standards for client safety and care.*Cross-Functional Team Support** Collaborate with front desk and concierge teams to ensure a seamless client experience.* Assist with general operations, patient flow, and clinic efficiency.* Support providers and the broader team as needed with flexibility and a proactive attitude.*Requirements: ** Prior experience in a medical spa setting is a plus, but not required.* Excellent communication skills with a strong focus on delivering top-tier customer service.* Warm, professional phone etiquette and a naturally friendly attitude.* Team-oriented with the ability to collaborate effectively in a fast-paced environment.* Self-driven and proactive, with a strong sense of initiative.* Meticulous attention to detail and strong organizational abilities.* Eagerness to learn and growaopen to mastering new techniques and staying up to date with industry advancements.* Committed to maintaining the highest standards of cleanliness and adhering to all safety and sanitation protocols.* Professional Appearance*Benefits:** Competitive compensation & benefits* Ongoing training and development opportunities in the aesthetic field.* Employee discounts on cosmetic products and services.* A supportive and collaborative work environment* The opportunity to work in a cutting-edge, state-of-the-art facility.Job Type: Full-timePay: $18.00 - $21.00 per hourBenefits:* Dental insurance* Employee discount* Health insurance* Paid time off* Vision insuranceSchedule:* Day shift* Monday to Friday* Weekends as neededExperience:* Customer relationship management: 1 year (Required)Work Location: In person