Concierge Jobs in Chesapeake Beach, MD
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Customer Experience Representative - Temporary
- Annapolis, MD (23 miles from Chesapeake Beach, MD)
- 2 days ago
- Annapolis, MD (23 miles from Chesapeake Beach, MD)
- 2 days ago
. + Service-oriented to resolve customer complaints and issues while maintaining a professional and calm demeanor. + Critical thinking and strong problem-solving skills + Proficient computer skills...
- Hillcrest Heights, MD (24 miles from Chesapeake Beach, MD)
- 11 days ago
- Hillcrest Heights, MD (24 miles from Chesapeake Beach, MD)
- 11 days ago
Our Guest Service Specialists are a highly valued part of our restaurants. As a Guest Service Specialist at Bojangles', you must be comfortable serving and interacting with customers....
- Edgewater, MD (18 miles from Chesapeake Beach, MD)
- 15 days ago
- Edgewater, MD (18 miles from Chesapeake Beach, MD)
- 15 days ago
Horton, Inc. is currently looking for an Online Sales Concierge. The right candidate will specialize in the process of converting internet leads to onsite traffic/sales....
Demographic Data for Chesapeake Beach, MD
Moving to Chesapeake Beach, MD? Find some basic demographic data about Chesapeake Beach, MD below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Chesapeake Beach, MD
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Chesapeake Beach, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- Talent Development
- Call Center Experience
- One Call Resolution
- Market Analysis
- Brand Awareness
- Weight Loss
- Endocrinology
- Guest Service
- Service-Oriented
- Courteous
- People Oriented
- Acting
- Fitness
- Front Office
- Long-Term Disability
- Complaint Resolution
- Wellness
- Energetic
- Reception
- Reimbursement
- Customer Satisfaction
- Event Planning
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- Retail
- High School Diploma
- Microsoft Outlook
- Events
- Telephone Skills
- Driving
- Verbal Communication
- Typing
- Flexibility
- Inventory Management
- Data Entry
- Interpersonal Skills
- English
- Policy Development
- Multitasking
- Problem Solving
- Regulations
- Teamwork
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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