Concierge Jobs in Troy, NY
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Patient Access Concierge - Albany, NY - Remote - FT
- Albany, NY (11 miles from Troy, NY)
- 1 day ago
- Albany, NY (11 miles from Troy, NY)
- 1 day ago
Identifies routine issues and escalates to Lead Patient Access Concierge. What you will need: High school diploma. Associate degree in preferred....
Remote WorkTitle: Guest Services Associate I- Bentley Brook Resort
- Hancock, MA (21 miles from Troy, NY)
- 15 days ago
- Hancock, MA (21 miles from Troy, NY)
- 15 days ago
How You'll Shine: As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout...
Guest Services Associate I- Bentley Brook Resort
- Hancock, MA (21 miles from Troy, NY)
- 15 days ago
- Hancock, MA (21 miles from Troy, NY)
- 15 days ago
**How Youll Shine:** As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests vacations memorable from registration to checkout...
- Ballston Spa, NY (22 miles from Troy, NY)
- 45+ days ago
- Ballston Spa, NY (22 miles from Troy, NY)
- 45+ days ago
Pay Rate: $19 Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries...
Demographic Data for Troy, NY
Moving to Troy, NY? Find some basic demographic data about Troy, NY below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Troy, NY
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Troy, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Endocrinology
- Nephrology
- Guest Service
- Food and Beverage Management
- Show Hosting
- Service-Oriented
- People Oriented
- Courteous
- Acting
- Fitness
- Long-Term Disability
- Wellness
- Complaint Resolution
- Energetic
- Reception
- Reimbursement
- Customer Satisfaction
- Event Planning
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- High School Diploma
- Retail
- Customer Relations
- Initiative
- Driving
- Telephone Skills
- Microsoft Outlook
- Events
- Verbal Communication
- Writing Skills
- Interpersonal Skills
- Flexibility
- Data Entry
- Inventory Management
- Regulations
- Multitasking
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Teamwork
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills