Server

2 years

About Crenn Dining Group

At Crenn, we are guided by our values of humanity, sustainability, artistry and equity. We create culinary experiences that challenge convention with a planet first mindset. Seeking to keep these values at the forefront of everything we do, we are committed to inclusion at all stages in our operation, from the purveyors we work with to the team we hire. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

About Bar Crenn

Bar Crenn, opened by Chef Dominique Crenn in 2018, has been newly transformed to be modeled after a Japanese listening bar. The intimate and elegant design of the bar is intended to inspire conversation and community. Host to Le Comptoir Crenn (1 Michelin star), where changing menus are cooked live in front of only six guests and are inspired by daily produce and seafood. The dining room at Bar Crenn also offers Lounge seating with light and luxurious small bites, both savory and sweet. The menu lends itself to unique pairings with wine, spirits and cocktails.

Full Time

Location: Bar Crenn

Wage Range : $23- $27 per hour plus tips

Reports to : Beverage Director

Benefits : Competitive PTO, 401K, Heath/Dental/Vision insurance, Dining Discounts, Wellness/Education/Uniform Benefits, Team Trips to BBF.

Main Roles

The Server ensures that guests have a pleasant and memorable dining experience. They are the first and last face the guests interact with and will be their go-to person throughout their experience. The Server eloquently introduces the concept of the wine bar and philosophy of Crenn, and will educate themselves on the dietary restrictions and celebrations of their guests. The Server also acts as a liaison between the culinary team and server assistants to make sure the ballet of food and service are properly executed. The Server will be an integral part of the overall Crenn team, and may be called upon to help execute service at Atelier Crenn, the sister restaurant of Bar Crenn.

Qualities and Skills Required:

• Strong food and wine knowledge
• 2-5 years of experience in hospitality or customer service
• 1 or more years of luxury or Michelin experience
• Knowledge of relevant software programs like Toast, Sevenrooms, Tock
• Skilled in time management and multitasking
• Strong and efficient communication skills to efficiently communicate with BOH/FOH
• Drive revenue through salesmanship
• A sociable, open, attentive and positive personality, with the ability to maintain composure
• Demonstrated ability lead a small team
• Self determined deliver quality service and motivate others

Responsibilities:

• Prepare dining room, service station and trays according to service standards.
• Set up the bar and mise en place for cocktails preparation.
• Maintain knowledge of current menu items and beverage offerings.
• Ensure high standards of personal presentation and grooming.
• Greet and welcome guests in a prompt and courteous manner using names when possible.
• Establish rapport with guests to build loyalty and gather constructive feedback for guest satisfaction.
• Abide by Michelin standards for service and cleanliness.
• Upsell cocktails, wine selections and menu options according to guest preferences.
• Enter orders through the POS system and fire courses with correct timing.
• Clear and return food and beverage items to the proper area.
• Clean and properly mark tables between courses.
• Converse with guests using polished and professional language.
• Completes daily responsibilities and can adapt to changing priorities.
• Work as a team to ensure the restaurant achieves its full potential.
• Keep work areas tidy and well organized.
• Escalate any guest concerns with the Bar Manager or Wine Director.
• Communicate with the kitchen regarding any dietary restrictions, wait times and menu questions.
• Take an active role in coaching and developing junior staff.
• Apply service techniques consistently and with enthusiasm.
• Assist the FOH team in closing the POS terminal and tally cash and credit card settlements.
• Attends training sessions and meetings as required.

Compensation: Hourly ($23.00 - $27.00)

Benefits & Perks: Dining Discounts, 401k, Vision Insurance

Customer Service Orientation

Strong food and wine knowledge

Ability to Create a Pleasant and Memorable Dining Experience

Hospitality or Customer Service Experience (2 5 Years)

Hospitality or customer service experience

Strong Interpersonal Skills to Establish Rapport With Guests

Ability to Work Under Pressure

Attention to Detail in Service and Presentation

Knowledge of Software Programs Like Toast, Sevenrooms, Tock

Knowledge of Relevant Software Programs Like Toast, Sevenrooms, Tock

Team Collaboration

Adaptability to Changing Priorities in a Fast Paced Environment

Skilled in Time Management and Multitasking

Time management and multitasking

Ability to work collaboratively as part of a team

Adaptability to Changing Environments

Time Management and Multitasking Skills

Problem Solving Skills

Strong and Efficient Communication Skills to Efficiently Communicate With Boh/Foh

Proficiency in Upselling and Enhancing Guest Experience

Communication Skills to Efficiently Communicate With BOH/FOH

Salesmanship

Interpersonal Skills

Salesmanship Skills to Drive Revenue

Effective Problem Solving Skills for Guest Concerns

Commitment to Maintaining High Standards of Cleanliness and Service

Drive Revenue Through Salesmanship

Sales Skills

Ability to Handle Guest Concerns Professionally

Positive Personality With the Ability to Maintain Composure

A Sociable, Open, Attentive and Positive Personality, With the Ability to Maintain Composure

Ability to Educate Guests on Menu Items and Beverage Offerings

Time Management

Ability to lead a small team

Demonstrated Ability to Lead a Small Team

Coaching and Mentoring Skills for Junior Staff

Knowledge of Dietary Restrictions and How to Accommodate Them

Capacity to Handle Multiple Tasks Efficiently

Quality Service Delivery and Ability to Motivate Others

Self Determined to Deliver Quality Service and Motivate Others

Organizational Skills

Quality service delivery

Strong Organizational Skills for Managing Service Stations

Ability to Communicate Effectively With Kitchen Staff

motivational skills

Ability to build rapport with guests

Professionalism

Ability to Provide Constructive Feedback to Junior Staff

Organizational Skills to Keep Work Areas Tidy and Well Organized

Attention to Detail

Commitment to Ongoing Learning and Development

Coaching and Mentoring Abilities

Willingness to Participate in Training and Development

Ability to Adapt to Changing Priorities

Professional Demeanor and Polished Communication

Ability to Manage Time Effectively During Service

Coaching and Development Skills

Knowledge of Service Standards

Ability to Handle Guest Feedback

Professional Demeanor and Polished Communication Skills

Service Techniques and Enthusiasm

Cash Handling Skills

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