Server

2 years

Kent Hospitality Group (KHG) is a dynamic and innovative hospitality company founded by visionary Chef Jamal James Kent and entrepreneur-led private equity platform SC Holdings. KHG comprises Michelin Star restaurants, private members clubs, and world class venues. We are dedicated to delivering fine dining, unmatched hospitality, and first-rate experiences across North America. We are seeking creative go-getters to join our team to help elevate our brand.

Job Summary:

You are responsible for providing guests with the highest possible standard in service. You are responsible for the complete sales and service of food, beverages & experience. Servers must possess leadership skills, be personable with guests and be able to anticipate their needs- working with a warm, knowledgeable & noticeably appreciative demeanor. It is the responsibility of the Server to coordinate dining room activities to achieve the restaurants common goal of guest satisfaction. The Server must be able to cooperate with Managers and co-workers. The Server role is integral to the success of the restaurant. Above all, the Server must always lead by example.

CANDIDATE REQUIREMENTS:

• Must have 2 years + experience in a fast paced NYC restaurant as a Server
• Must be able to lift & a carry at least 50 pounds
• Must be able to stand for long periods of time
• Must be comfortable with repetitive motions (such as walking, bending & standing)
• Must be knowledgeable of industry critics & awards
• Must have full schedule availability for Lunch and Dinner Service
• Must be able to take constructive criticism and work well in a team dynamic

JOB RESPONSIBILITIES:

• Know and be able to identify table and seat numbers
• Know how to complete the dining room set up according to the seating plan
• Know and be able to create the napkin fold
• Know how to and be able properly carry and clear glasses
• Know how to clear with trays and carry a tray properly
• Understand when it is appropriate to refill/not refill water glasses at a table
• Maintain station cleanliness
• Understand the proper standards of clearing/resetting a table
• Be willing and able to perform the sequence of service
• Know markings and be able to mark tables
• Be knowledgeable of the menu: ingredients, sources, allergies & preparation
• Be knowledgeable of the beverage menu:
• Cocktail list- drinks, specs, flavor profiles
• Wine-By-The-Glass facts- producer, varietal, region, vintage, flavor profiles
• Beers/ Liquors/ Liqueurs
• Know the proper standard for opening bottles of wine and serving them
• Know how to and be able to properly serve cocktails, wine by the glass, coffee & tea
• Have working knowledge of wine list
• Have knowledge of whos who at Kent Hospitality Group
• Know and be able to explain the Time and Tide Story

SERVICE RESPONSIBILITIES:

• Be warm, knowledgeable and noticeably appreciative
• Accommodate guests by making each individual feel welcome
• Act professional and accommodating and always maintain composure
• Identify and report problems to management immediately
• Be aware of service flow, dining timing, and adjust for each guests individual needs
• Implement and follow steps of service
• Oversee activities of your team in the station

JOB DUTIES:

• Clock in for your shift (after you have changed into your uniform)
• Be on duty and in uniform at scheduled time
• Oversee the setting of dining room according to seating plan
• Complete side work
• Attend pre-shift meeting, as your scheduled shift requires
• Implement and follow steps of service
• Assist in dining room activities as required
• Complete closing side work
• Complete any necessary closing paperwork/ tip sheet
• Clock out for your shift (before you have changed out of your uniform)

Compensation: Hourly ($11.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts, Wellness Program

Leadership Skills

Customer Service Skills

Customer Service

Communication Skills

Anticipating customer needs

Ability to Lift and Carry at Least 50 Pounds

Teamwork

Ability to stand for long periods of time

Comfortable With Repetitive Motions

Standing for Long Periods of Time

Knowledge of Industry Standards and Procedures

Teamwork Skills

knowledge of menu items and ingredients

Ability to Take Constructive Criticism

Knowledge of Beverage Menu Items

Attention to Detail

Wine Service Knowledge

Knowledge of Menu Items, Ingredients, Allergies, and Preparation

Customer Accommodation Skills

Knowledge of Beverage Menu Items and Proper Serving Techniques

Problem Solving Skills

Ability to work in a fast paced environment

Time Management Skills

Ability to Maintain Composure Under Pressure

Following Steps of Service

Maintaining composure under pressure

Completing Necessary Paperwork

Flexible Availability for Training and Shifts

Read more