Head Server

2 years

Primary Responsibilities:

• Cultivate meaningful interactions with new and returning guests to build rapport.
• Maintain efficient and friendly service standards while delivering a memorable dining experience to each guest.
• Maintain a thorough understanding of the menu, including daily specials, allergens, and dietary restrictions.
• Offer order suggestions and answer guests' questions.
• Take food and beverage orders and input them accurately into the POS system.
• Communicate with other departments about specific guest requests and table needs
• Ensure complete execution of and adherence to proper allergy procedure.
• Verify guest identification and managing age requirements for alcohol consumption.
• Efficient use of the POS system to take orders and manage transactions.
• Process payment transactions efficiently and accurately including following accurate cash handling procedures
• Keep the dining area neat and pleasant throughout service
• Follow proper tray-handling procedures for drink running

Additional Responsibilities:

• Assisting in the training and supervision of support staff.
• Thorough cleaning and sanitizing of the dining room area and equipment.
• Adhere to all company policies and health code regulations.
• Participate in the inventory management and restocking of bar supplies.
• Handle guest inquiries and requests courteously and efficiently.
• Follow and execute all side work lists provided by the company.
• Assist team members as needed.
• Participate in team meetings and training sessions as required.
• Perform other duties as assigned by the manager.

License Requirements:

• Valid food handler certification
• TIPS Certification

Requirements:

• Have the ability to work fast & efficiently under pressure
• Have the ability to multi-task & handle high-volume
• Have the ability to effectively communicate guest issues or operational concerns
• Be well-organized, detail-oriented & socially perceptive
• Be an active team player & receptive to direction
• Be able to deliver an excellent customer service experience
• Must be able to stand for extended periods of time
• Must be able to lift 30 lbs
• Must be able to perform repetitive bending, stopping, twisting, and lifting of products and supplies

Compensation: Hourly ($12.00) plus tips

Building Rapport With Guests

Maintaining Efficient and Friendly Service Standards

Thorough Understanding of Menu Items, Allergens, and Dietary Restrictions

Offering Order Suggestions and Answering Guest Questions

Inputting Orders Accurately Into POS System

Communicating With Other Departments About Guest Requests

Executing Proper Allergy Procedure

Verifying Guest Identification and Managing Age Requirements for Alcohol Consumption

Efficient Use of Pos System for Orders and Transactions

Processing Payment Transactions Accurately

Following Cash Handling Procedures

Keeping Dining Area Neat and Pleasant

Proper Tray Handling Procedures for Drink Running

Training and Supervising Support Staff

Cleaning and Sanitizing Dining Area and Equipment

Adhering to Company Policies and Health Code Regulations

Inventory Management and Restocking of Bar Supplies

Handling Guest Inquiries and Requests Courteously

Following Side Work Lists Provided by Company

Assisting Team Members

Participating in Team Meetings and Training Sessions

Delivering Excellent Customer Service Experience

Working Fast and Efficiently Under Pressure

Multi Tasking and Handling High Volume

Effective Communication of Guest Issues or Operational Concerns

Being Well Organized, Detail Oriented, and Socially Perceptive

Being an Active Team Player and Receptive to Direction

Standing for Extended Periods of Time

Lifting up to 30 lbs

Performing Repetitive Bending, Stopping, Twisting, and Lifting Tasks

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