Maitre D

2 years

As a Maitre'D , you are responsible for cooperating with the Management team and supervising the Host team to greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeanor and a genuine smile with eye contact. You will escort them in the elevators to their assigned table at our fine dining restaurant, present the menu, and assist the dining room staff by always communicating important guest information to the proper parties. The Maitre'D will also asisst in creating seating charts, managing the service flow and accepting walk-in guests. The Maitre'D must be capable of working in a team-oriented environment to achieve the restaurants common goal of guest satisfaction. The Maitre'D must be personable with guests and be able to anticipate their needs.

Our establishements believe in a whole house mentality and we expect all departments (Kitchen, Dining Room, and Facilities) to support and motivate each other to achieve our goal of guest satisfaction. As a Maitre'D, you will interact with all of these departments regularly and should be able to communicate effectively and respectfully with your co workers & managers.

This is a full time position and requires flexible schedule availability: including nights, and weekends. We are currently open 7 days a week for dinner service only. We are closed for Thanksgiving, Christmas Eve, and Christmas Day. The rate for this position ranges from $30 an hour to $35 an hour (based on experience).

Our restaurants offer access to insurance enrollments (must maintain 25 hours per week), no cost life insurance, a short term disability policy, an Employee Assistance Program (with access to free mental health counseling), 40% dining discounts at group restaurants, referral bonuses, and more!

CANDIDATE REQUIREMENTS

• Must have 2 years + experience in a fast paced NYC restaurant as a Lead Host or Maitre'D
• Experience working with Resy is preferred
• Must be knowledgeable of Industry critics & awards
• Must have full schedule availability
• Must be able to take constructive criticism and work well in a team dynamic

SERVICE RESPONSIBILITIES

• Be warm, knowledgeable and noticeably appreciative
• Accommodate guests by making each individual feel welcome
• Act professionally and always maintain composure
• Identify and report problems to management immediately
• Be aware of service flow, dining timing, and adjust for each guests individual needs
• Implement and follow steps of service

• The Lead Maitre'D should
• Be able to stand for extended periods of time [over 5 hours]
• Be able to lift and carry 40 pounds steadily
• Be comfortable bending, sitting, walking extended distances including up and down flights of stairs, and moving.
• Be comfortable with heights, elevators and small spaces.

• Comprehensive Benefits Package [medical, vision, dental]
• Pre-Tax Deductions for Commuters
• Paid Time Off
• EAP
• Provide a work environment where you and your guests will want to return
• Provide opportunities for growth within the Hospitality industry

We are an Equal Opportunity Employer.

Compensation: Hourly ($30.00 - $35.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program

Reservation Management Platforms

Strong interpersonal skills

Wine Service

Customer Service Orientation

Customer Service

Attention to Detail

People Skills

Ability to Multitask

Fine Dining Service

Problem Solving Skills

Resy

Adaptability

Organizational Skills

Time Management Skills

OpenTable

Team Collaboration

Conflict Resolution

Empathy

Professionalism

Physical Stamina

Ability to Work Under Pressure

Knowledge of Dining Etiquette

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