Restaurant Shift Leader

JOB REQUIREMENTS: Overview: Shift Leaders play a key role in ensuring

smooth operations, coaching team members, and delivering excellent guest

service. They set goals, assign tasks, and provide real-time feedback to

maintain Dunkin\' brand standards. Responsibilities Include: Perform all

duties of a Restaurant Team Member Support the Restaurant Manager in

achieving operational goals Ensure brand standards, food preparation,

and service quality are met Communicate shift priorities, goals, and

results to the team Create and execute shift deployment plans for

efficient workflow Coach and provide constructive and clear feedback to

team members Delegate tasks and responsibilities effectively, ensuring

smooth workflow and efficient use of resources. Support the training of

restaurant team members as needed Oversee franchisee safety, security,

and profitability policies/processes throughout a shift Ensure a smooth

transition by briefing the next Shift Leader Uphold food safety and

inventory management standard Deliver outstanding guest service and

coach team members to do the same Handle customer concerns, conflicts,

and emergencies with professionalism Manage cash over/short during shift

and ensure restaurant team members are following cash franchisee

management policies Monitor employee attendance, punctuality, and

adherence to company policies. Qualifications: Basic computer skills

Fluent in spoken and written English Previous leadership experience in

retail, restaurant, or hospitality preferred. Key Skills & Traits Strong

teamwork and leadership abilities Punctual, honest, and positive

attitude Willingness to learn and adapt to change Guest-focused with

excellent communication skills Problem-solving and motivational skills

Ability to assist with training and development Physical Requirements:

Standing for extended periods Repetitive movements such as bending,

stooping, and reaching Lifting objects, ice, products, boxes up to 20lbs

Wearing a headset Working in a compact space \*\*\*\*\* OTHER EXPERIENCE

AND QUALIFICATIONS: Basic computer skills Fluent in spoken and written

English Previous leadership experience in retail, restaurant, or

hospitality preferred. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply

Online: www.teamtmart.com/careers