Receptionist

DEPARTMENT: SERVICE EXTENSION

LOCATION: MOSES LAKE SERVICE CENTER

POSITION TITLE: RECEPTIONIST

STATUS: PART TIME - 25 HOURS

PAY: $16.66/HOUR

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

DESCRIPTION:

The Receptionist is the first face of The Salvation Army to all individuals who enter the building. They are responsible for creating a welcoming environment, maintaining the front desk and assisting in many aspects of program and day to day operation. These various tasks support the overall mission and activities of The Salvation Army. This person works closely with the Coordinator.

GENERAL STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army is an equal opportunity employer.

EDUCATION AND WORK EXPERIENCE:

• High school or GED
• Experience in the following fields: secretarial, customer service, office administration, and data entry

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Detail oriented
• Self-starter
• Ability to work independently and as part of a team
• Strong work ethic with ability to model and maintain excellent time management skills and schedule adherence
• Strong use of the English language in verbal and written communication
• Excellent organizational skills
• Excellent telephone skills
• Ability to work in a fast-paced environment and maintain poise under pressure
• Must have excellent interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population
• Must be able to cooperate with The Salvation Army policies and procedures and possess a willingness to follow these as required by The Salvation Army headquarters and administration
• In accordance with TSA Substance Abuse Policy and Drug Free Workplace policy- non-use of any substance, including alcohol or any drug which might affect health, safety or well-being of a client, the public, other workers or self while on the job or on Salvation Army premises.

RESPONSIBILITIES:

• Answer and/or respond to phone calls received to the office and either assist them, or direct them to the proper person
• Greet clients and all who come in the building
• Assist the coordinator in the preparation of client files, making copies of all necessary identification and information regarding client circumstances.
• Maintain current and accurate computer files and statistical data
• Maintain lobby area which includes but is not limited to receiving donations, bread table, flyers, brochures, sweeping/mopping as needed, etc.
• Assist with AP/AR requirements as requested and needed
• Process applications and disburse assistances such as: Hygiene items, clothing closet, etc.
• Assist with proper recording, disbursing and reporting of in-kind donations.
• Support Coordinator with day to day operations, volunteer coordination and special projects.
• Assist in supporting the center when the coordinator is away at meetings, vacations, sick, etc.
• All other duties as assigned

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 40 lbs.
• Ability to access and produce information from a computer
• Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.