Server

1 year

Position: Sushi Server

Reporting to: Sushi Head Chef

Summary of Position: Responsible for serving sushi at the bar area. Provide friendly, gracious, detail-oriented service to create a memorable dining experience.

• Serve restaurant guests at the bar section of the restaurant, take orders, present/serve sushi, explain the menu, ensure the 5-star restaurant experience.
• Interact with guests at the omakase bar, and complying with all applicable sanitation, health, and personal hygiene standards.

Primary Functions:

• To serve as a Gansevoort Hotel Group Brand Ambassador and maintain integrity of brand standards and goals.
• Establish and maintain standards of a 5-star service.
• Help patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions.
• Serve orders by picking up and delivering patrons' choices from bar and kitchen, delivering accompaniments and condiments from service bars.

Specific Accountabilities:

• Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Take food orders from patrons. Transmits orders to bar and kitchen by recording patrons' choices, identifying patrons' special dietary needs and special requests.
• Keeps kitchen staff informed by noting timing of meal progression.
• Respond to additional patron requirements by inquiring of needs, observing dining process.
• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
• Conclude dining experience by acknowledging choice of restaurant, inviting patrons to return.
• Deal with complaints or problems with a positive attitude. Promptly address customer service issues and refer customers to management when necessary.
• Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
• Properly open and pour wine at the tableside.
• Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host person; returning change or credit card and signature slip to patrons.
• Perform basic cleaning tasks as needed or directed by supervisor.
• Fill in for absent staff as needed.
• Assist with special events as needed.
• Update job knowledge by participating in staff training opportunities.
• Contribute to team effort by accomplishing related results as needed.
• Responsible for proper cash tip distribution to support staff (runners, bussers etc.) and completing necessary paperwork.
• Complete necessary shift closing procedures.
• Perform other duties as requested by Management

Required Skills/Qualifications:

• High School Diploma or GED.
• Customer Service Skills and Communication Skills: you will need to listen to guests needs, provide superb service and communicate in a friendly manner to all requests.
• Good listening skills.
• English language fluency.
• Attention to detail and organizational skills.
• Ability to multitask and prioritize.
• Ability to function in a noisy, hectic and crowed environment.
• Ability to remain calm under pressure.
• Ability to handle guests complaints.
• Attention to cleanliness and safety.
• Food safety training is a plus.
• Hands on experience in cashiering duties.
• Responsible & trustworthy.
• Selling skills.
• Neat and clean appearance.
• Stamina: you will spend the majority of time on your feet and will have to lift heavy objects.
• Flexible to work schedules to include morning/evenings/night, as well as weekends and holidays.
• Being a team player and ability to successfully pass on information from one team member to another.

Physical Requirements:

• Must be able to be standing/mobile/stationary for at least 7 hours a day, 35 hours a week.
• Periodically fast paced strides are required to go from one part of property to other.
• Must regularly lift/carry/move 30 pounds of force.
• Must be able to seize, grasp, turn and hold objects with hands.
• Occasionally kneel, bend, crouch and climb are required.

Compensation: Hourly ($15.00) plus tips

Ability to Create a Memorable Dining Experience

Strong interpersonal skills

Adaptability to Changing Environments

Problem Solving Skills

Time Management Skills

Ability to Work Under Pressure

Attention to Customer Needs

Knowledge of Food and Beverage Pairings

Ability to Work Collaboratively With Kitchen Staff

Initiative in Maintaining Cleanliness and Organization

Ability to Follow Safety Protocols

Ability to Communicate Effectively With Diverse Clientele

Willingness to Learn and Improve Through Training

Ability to Manage Cash Transactions Accurately

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