Hotel - Front Desk Agent

We are currently seeking a highly motivated and experienced Hotel Front Desk Agent to join our dynamic team. The successful candidate must possess prior hotel experience, demonstrating proficiency in bilingual communication and a commitment to delivering exceptional customer service with efficiency. Candidate must be bilingual and have excellent customer service and communication skills with speed

Position: Full-Time/PartTime Positions - Front Desk Agent 3-11pm - 11pm- 7am shifts available including weekends
Friday and Saturday: Overnight 11pm - 7am Available. Must have Hotel night audit experience

Key Responsibilities:

Guest Welcome and Engagement:

Greet all guests in a professional and courteous manner upon their arrival.
Ensure a warm and welcoming atmosphere, reflecting the high standards of our establishment.
Reservation Management:

Handle online and phone reservations with precision and attention to detail.
Manage email correspondence and phone inquiries promptly and professionally.
Multitasking and Efficiency:

Demonstrate the ability to multitask effectively in a fast-paced environment.
Maintain a high level of efficiency in addressing guest needs and inquiries.
Check-In and Check-Out Procedures:

Perform seamless check-ins and check-outs, adhering to established protocols.
Assign rooms efficiently, considering guest preferences and special requests.
Guest Relations:

Conduct guest follow-ups, maintaining detailed notes for future reference.
Address guest complaints and matters promptly, liaising with the appropriate departments to ensure resolution.
Training and Development:

Participate in training sessions to enhance skills and stay updated on industry standards.
Share knowledge and expertise with team members to foster a collaborative work environment.
Flexibility and Availability:

Work a Full-Time schedule, including weekends (3pm-11pm), with the flexibility to pick up alternative shifts as needed.
Demonstrate a willingness to take on extra shifts to meet business demands.

Qualifications:
Prior hotel experience is mandatory.
Bilingual proficiency is required.
Excellent communication skills and a commitment to providing outstanding customer service.
Ability to work efficiently in a team-oriented environment.

Email Resume
Applications will be accepted at the following location between 9am - 3pm Monday to Friday.

Hollywood Gateway Inn
2900 Polk Street
Hollywood, Fl 33020