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Front Desk Agent
Aloft Charlotte Ballantyne
13139 Ballantyne Corporate Place
Charlotte, NC 28277
136 Room Hotel
Managed By Northwood Hospitality
Compensation: N/A, Full-Time
Job Description
Job Description
Front Desk Agent
Department: Front Office
Reports To: Director of Guest Services
Northwood Overview
An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.
Job Overview:
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out process. You will be responsible for managing guest inquiries, reservations, and any issues that may arise.
Key Responsibilities:
Guest Service:
o Greet and welcome guests in a warm and friendly manner.
o Assist guests with check-in and check-out procedures, including room assignments and payment processing.
o Handle guest inquiries and requests promptly and efficiently.
o Provide information about hotel amenities, local attractions, and transportation options.
o Resolve guest complaints and issues in a timely and professional manner.
Reservations:
o Process reservations and cancellations.
o Manage room assignments and room blocks.
o Update and maintain accurate guest records.
Administrative Tasks:
o Answer phone calls and respond to emails.
o Maintain a clean and organized front desk area.
o Adhere to hotel policies and procedures.
o Assist with other tasks as assigned.
Qualifications:
Excellent communication and interpersonal skills.
Strong customer service orientation.
Ability to multitask and prioritize tasks.
Attention to detail and accuracy.
Basic computer skills, including proficiency in property management systems.
Previous experience in the hospitality industry preferred.
Perks & Benefits:
Medical, Dental, Vision
Hotel Discounts
Paid Time Off
Employee Assistance program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.
EEO and ADA Statements
Aloft Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Posted June 9, 2025
7
Aloft Charlotte Ballantyne
Aloft Charlotte Ballantyne
Aloft Charlotte Ballantyne has a state-of-the-art inspired design set in the heart of the Ballantyne Corporate Park. Tech savvy and social travelers will love having fast & free Wi-Fi throughout and a thriving bar scene at W XYZ bar.
Aloft Charlotte Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At Aloft Charlotte Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.
Toggle navigation
Espanol Francais
Employer Login
Browse Jobs
Post a Job
Log In or Join
Search 8,509 current hospitality jobs
what
where
Front Desk Agent
Aloft Charlotte Ballantyne
13139 Ballantyne Corporate Place
Charlotte, NC 28277
136 Room Hotel
Managed By Northwood Hospitality
Compensation: N/A, Full-Time
Job Description
Job Description
Front Desk Agent
Department: Front Office
Reports To: Director of Guest Services
Northwood Overview
An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.
Job Overview:
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out process. You will be responsible for managing guest inquiries, reservations, and any issues that may arise.
Key Responsibilities:
Guest Service:
o Greet and welcome guests in a warm and friendly manner.
o Assist guests with check-in and check-out procedures, including room assignments and payment processing.
o Handle guest inquiries and requests promptly and efficiently.
o Provide information about hotel amenities, local attractions, and transportation options.
o Resolve guest complaints and issues in a timely and professional manner.
Reservations:
o Process reservations and cancellations.
o Manage room assignments and room blocks.
o Update and maintain accurate guest records.
Administrative Tasks:
o Answer phone calls and respond to emails.
o Maintain a clean and organized front desk area.
o Adhere to hotel policies and procedures.
o Assist with other tasks as assigned.
Qualifications:
Excellent communication and interpersonal skills.
Strong customer service orientation.
Ability to multitask and prioritize tasks.
Attention to detail and accuracy.
Basic computer skills, including proficiency in property management systems.
Previous experience in the hospitality industry preferred.
Perks & Benefits:
Medical, Dental, Vision
Hotel Discounts
Paid Time Off
Employee Assistance program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.
EEO and ADA Statements
Aloft Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Posted June 9, 2025
7
Aloft Charlotte Ballantyne
Aloft Charlotte Ballantyne
Aloft Charlotte Ballantyne has a state-of-the-art inspired design set in the heart of the Ballantyne Corporate Park. Tech savvy and social travelers will love having fast & free Wi-Fi throughout and a thriving bar scene at W XYZ bar.
Aloft Charlotte Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At Aloft Charlotte Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.
Job ID: 480514799
Originally Posted on: 6/9/2025
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