Service Manager at The Compton

The Comptons Service Manager is responsible for delivering and upholding exceptional front-of-house service standards across all units. This position leads daily service execution, supervises FOH staff performance, supports hiring and training efforts, and acts as a vital bridge between culinary and service teams. The Service Manager plays a key leadership role in enhancing guest satisfaction, ensuring operational excellence, and reinforcing each units unique brand standards and offerings.

This role requires a flexible schedule, including availability on nights, weekends, and holidays as required.

The Compton isnt just a hotelits a gathering place where nature, culture, and community intersect. Our food and beverage venues tell their own stories:

• Sestina A modern and stylish American steakhouse with weekend brunch service
• The Eddy a destination cocktail lounge overlooking Bentonville Square
• A VIP Cocktail Lounge

• Medical, Dental, Vision Benefits for Full-Time Employees.
• 401k match for Full-Time/Part-Time Employees after 2 months of service (must be 21 years or older).
• Employer paid Short-Term/Long-Term Disability and Life Insurance benefits.
• Paid Time Off + Company Holidays
• Maternity/Paternity Leave + Bereavement Leave
• Cell-Phone Allowance
• Employee Assistance Program
• Discount on Blake Street House membership
• 50% discount at Ropeswing establishments for employees and up to 1 guest.

Additional details concerning Benefits/Perks will be provided at time of employment.

Leadership & Team Management

• Supervise, hire, train, and evaluate all FOH staff, with a service focus.
• Create and manage schedules to align staffing with service demands and labor efficiency.
• Develop and lead comprehensive training programs focused on service standards, guest experience, and safety.
• Provide daily on-the-floor leadership, coaching, and in-the-moment support.
• Conduct daily pre-shift meetings to align and energize the team.
• Train and mentor staff on hospitality, service standards, and technical execution.
• Support the onboarding and cultural integration of new team members.

Service Operations & Guest Experience

• Deliver consistent, high-quality guest experiences through personalized service.
• Monitor floor operations to ensure smooth, efficient service flow.
• Ensure all team members are in proper uniform and uphold a polished presentation.
• Ensure guest interactions reflect warmth, professionalism, and responsiveness.
• Collaborate with the culinary team to ensure seamless coordination between kitchen and FOH.
• Oversee the accurate and timely execution of private dining and group events in collaboration with the events team.

Standards & Communication

• Define, communicate, and uphold consistent service standards across all shifts.
• Maintain the accuracy, quality, and design of all printed menus and guest-facing materials.
• Act as a service culture champion, modeling behavior and setting expectations that reflect brand values.

Operations & Financial Stewardship

• Maintain appropriate inventory of service supplies and tools; coordinate timely procurement.
• Submit and follow up on maintenance requests to ensure facilities are fully operational and guest-ready.
• Assist the General Manager in implementing service initiatives, resolving guest concerns, and driving continuous improvement.

Risk Management & Safety

• Implement and uphold cash handling, security, and safety protocols.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents; complete accident reports promptly in the event that a guest or employee is injured.
• Complies with federal, state and local health and sanitation regulations and company sanitation procedures as evidenced through local health department and third-party audits.

• 3+ years of progressive front-of-house experience in a full-service, elevated dining environment.
• Demonstrated ability to lead, coach, and develop teams in a high-touch hospitality setting.
• Strong floor presence with excellent problem-solving and guest service skills.
• Detail-oriented with a commitment to quality, consistency, and brand alignment.
• Ability to thrive in a fast-paced, guest-centric environment while maintaining poise and professionalism.
• Systems-driven mindset with ability to create and implement SOPs.
• Team-oriented leadership style with strong communication and training skills.
• Enthusiastic, motivated, and capable of balancing creativity with operational discipline.

This isnt just a restaurant jobits a chance to help shape the identity of a new cornerstone in Bentonvilles cultural landscape. The Compton is a celebration of the Ozarks, and our F&B program is a key part of how that story is told. Were looking for someone who shares our love of service, our sense of place, and our drive to do things differently.

Employment contingent upon completion of a satisfactory background check.

In our commitment to wellness in the community, Ropeswing is proud to offer a smoke-free environment for all of our guests and employees.

*Ropeswing is an Equal Opportunity Employer, and we value diversity. All employment is based on merit, qualification, and business need.*