Receptionist

Company Description

Extraordinary opportunity. Exceptional experience.

Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unrivaled opportunities for our employees, clients and stakeholders.

We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

Trucordia Values

• We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
• We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
• We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of "what's next"?
• We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
• We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities.

Job Description

As a Receptionist/Assistant at Trucordia, you'll be the face and voice of our office - creating a warm, professional first impression for every client interaction. You'll manage incoming calls, support daily operations, and help ensure our office runs smoothly. Your communication skills, attention to detail, and ability to stay one step ahead will help keep our team moving forward.

Duties and Responsibilities:

• Serve as the first point of contact for all client inquiries - delivering a welcoming and solution-oriented experience every time.
• Understand each client's business and how it connects to Trucordia's mission, offering thoughtful and informed support.
• Greet all visitors with professionalism and warmth, representing the face and values of the company.
• Oversee essential office functions to ensure a clean, organized, and efficient workplace.
• Screen and route incoming calls with discretion and accuracy.
• Manage calendars and schedule appointments to keep the team running smoothly.

Qualifications

• At least 1 year of experience in a customer-facing role, with a proven ability to create positive client interactions.
• Friendly, attentive, and responsive to client needs - always aiming to go above and beyond.
• Active listener with strong verbal communication skills and professional tone.
• Courteous, diplomatic, and respectful in all interactions - with clients, teammates, and leadership.
• Excellent written communication skills, with a clear and polished style.
• Detail-oriented and organized, with a proactive mindset and consistently positive attitude.
• Committed to delivering exceptional customer service while maintaining an efficient, well-run office environment.
• Able to work independently, stay focused in a fast-paced setting, and eager to grow within a company that values initiative and impact.

Additional Information

Please see our company Benefits:

• Medical, Dental, Vision
• Life and AD&D insurance
• FSA / HSA
• Commuter & Child Care FSA
• Cancer Support Benefits
• Pet Insurance
• Accident & Critical Illness
• Hospital Indemnity
• Employee Assistance Program (EAP)
• 11 Paid Holidays
• Flexible PTO
• 401K

Additional Information:

• This position is 100% onsite

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.