Hotel Operations Manager

Job Summary

Mistequa Casino Hotel is located in the beautiful community of Chewelah, Washington. With a recently built hotel, Mistequa is the destination spot in Eastern Washington for skiing (the 49-degree ski resort is just 15 miles away) and golfing (the Chewelah golf course offers 27 holes that challenges the most experienced golfer). In addition, Mistequa is surrounded by lakes, mountains, and opportunities for all those that simply love the outdoors. And do not forget the excellent gaming experience at the Mistequa Casino!

We are seeking a dynamic and experienced Operations Manager for our Hotel. The right person will be able to oversee all aspects of the hotel operations. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to providing exceptional guest experiences. This role requires a strategic thinker who can manage staff effectively while ensuring the hotel operates smoothly and profitably.

Duties

• Lead and manage all hotel departments, including the front desk, housekeeping, maintenance, and sales. They must also work closely with the Food and Beverage Manager to ensure that all goals and objectives are met.
• Develop and implement operational policies and procedures to enhance guest satisfaction and improve efficiency in line with the goals and mission of the Mistequa Casino Hotel.
• Supervise staff recruitment, training, and performance management to foster a positive work environment.
• Oversee revenue management strategies to maximize profitability while maintaining high occupancy rates.
• Ensure compliance with health and safety regulations as well as company policies.
• Manage guest services to ensure all guests receive outstanding service during their stay.
• Address guest complaints and feedback promptly to enhance overall satisfaction.
• Collaborate with various department managers promote the hotel through various events and channels.
• Be able to analyze financial reports to assess performance and identify areas for improvement.

Experience

• Must have proven managerial and supervisory skills, preferably in the hospitality environment.
• Strong background in supervising staff and managing diverse teams.
• Knowledge of revenue management techniques and strategies for maximizing profitability.
• Excellent customer service skills with a focus on guest satisfaction.
• Familiarity with front desk operations, hotel management software, and strong skills using Microsoft Office are preferred.
• A passion for hospitality and a commitment to creating memorable experiences for guests.

Education

Bachelor's degree in hotel management, business administration or related field is preferred. Additionally, three to five years of experience or any combination of education and experience that displays knowledge and skills to perform successfully in this position.

Benefits and Pay

Mistequa Casino Hotel offers excellent pay and benefits. The starting salary for this position is $65,000. Determination of actual salary will be based on experience, skills, and education. Benefits include Paid Time Off (PTO), medical, vision, dental and life insurance, 401K, and many employee discounts. The position requires working in person. Selected candidates must be able to obtain a gaming license that includes a background check and UA testing (not THC).

For more information or an application, please contact , or .