Receptionist/Call Center Representative

Responsible for receiving incoming telephone calls in a prompt, courteous,

and professional manner and greets/assists visitors in the same manner by performing

the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Acknowledges and greets patients as they approach the desk.

2. Reviews and updates all demographic/insurance information.

3. Collects co/pays and balances as needed and enters payment into patient

account.

4. Balances drawer with super bill cash out report at the end of shift.

5. Answers telephone calls in a prompt and professional manner.

6. Routes calls appropriately taking accurate and complete phone messages when

necessary.

7. Schedules, cancels, or reschedules appointments when necessary.

8. Responsible to recognize, label, and route the appropriate document to the

correct provider and location within the Electronic Medical Record.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge,

skill, and/or ability required. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, patients, and other employees of the

organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions,

proportions, percentages, area, circumference, and volume. Ability to apply concepts of

basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in

written, oral, or diagram form. Ability to deal with problems involving several concrete

variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have basic computer knowledge

and knowledge of Medent.

Knowledge, Skills and Other Abilities:

Time management skills

Oral communication skills

Written communication skills

Professionalism

Knowledge of medical terminology a plus

Physical Demands:

The physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

While performing the duties of this job, the employee is regularly required to use hands;

reach with hands and arms; and talk or hear. The employee is frequently required to

stand; walk; and sit. The employee is occasionally required to stoop, kneel, crouch or

crawl. The employee must occasionally lift and/or move up to 25 pounds.