Maitre D

2 years

About Little Maven Little Maven is a vibrant, neighborhood restaurant located in the heart of New York City. Powered by VCR Group, we are known for our welcoming energy, ingredient-driven menu, and polished yet playful hospitality. We pride ourselves on creating memorable guest experiences and building a team that values professionalism, warmth, and excellence.

Job Summary We are seeking a poised, polished, and proactive Maitre D to serve as the face of our dining room.
The Maitre D will be responsible for managing the front desk, leading the flow of service, and ensuring each guests experience begins and ends with warmth, precision, and care. You will work closely with management and service teams to create seamless dining experiences for both members and non-member guests.

Key Responsibilities

• Serve as the first point of contact for all guests with a warm and professional welcome

• Oversee and manage nightly floor plans and seating strategy to optimize guest experience and service flow

• Lead and train the host team, ensuring consistency in greeting, seating, and tone-setting interactions

• Manage all reservations and waitlists using Resy or equivalent platform, including daily confirmations and VIP tracking

• Liaise with FOH and BOH teams to communicate pacing, special occasions, allergies, and VIP information

• Resolve guest concerns with grace and urgency, always prioritizing hospitality

• Maintain a calm, commanding presence on the floor, especially during high-volume periods

Preferred Qualifications

• 2+ years experience in a Maitre D, head host, or guest relations leadership role at a high-volume or fine dining restaurant

• Proficiency with reservation platforms (Resy preferred)

• Strong presence and emotional intelligence

• Excellent communication, organization, and multitasking skills

• A natural leader who sets the tone for hospitality and inspires the team around them

Compensation: Hourly ($15.00 - $25.00) plus tips

Customer Service Orientation

Problem Solving Skills

Team Leadership

Attention to Detail

Time Management

Adaptability

Conflict Resolution

Interpersonal Skills

Ability to Work Under Pressure

Strategic Planning

Training and Development

Collaboration

Empathy

Professionalism

Creativity in Service Delivery

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