Ticket Agent

Reports To: Commercial Operations Manager

Department: Tickets

Status: Part-Time/Full-Time Seasonal

POSITION SUMMARY:

The Ticket Agent promotes and sells our products including lift tickets, season passes, rental equipment, ski & ride school lessons, events, and more. The ticket department is responsible for providing and answering all information for our customers.

ESSENTIAL JOB FUNCTIONS:

• Maintain an organized, clean, efficient workspace, and maintain sanitization throughout the day in accordance with company policy.
• Sell lift tickets, rental equipment, ski school lessons, ext. daily.
• Sell and process Granby Ranch Season Passes.
• Assist with Rental, Retail, and Reservation Center departments as needed and as requested.
• Process coupons/vouchers and promotions as required.
• Process credit card transactions and adhere strictly to guest and other privacy policies.
• Ensure proper cash handling procedures are in place and always adhered to.
• Organize prepaid reservation packets for the following day.
• Complete closing procedures for individual selling stations.
• Work with other departments to ensure goals are met and processes are effective.
• Keep a calm, organized, and positive environment always.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Maintain an exceptional level of professional guest service in all interactions with guests, fellow employees, and other department managers.
• Maintain a clean and safe environment.
• Other duties as assigned.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Computer literacy and keyboard knowledge.
• Highly developed customer service skills.
• Ability to comprehend, speak, read, and write English fluently.
• Ability to handle guest interactions, both positive and negative, in a professional and courteous manner.
• Ability to handle cash and credit card transactions efficiently.
• Ability to understand and carry out written and verbal instructions.

EDUCATION, EXPERIENCE, AND CERTIFICATIONS:

• High School diploma or equivalent is required.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

• Ability to stand for long periods of time.
• Ability to lift up to 30 pounds.
• Climbing stairs, walking, and locating guests outside when necessary.

WE LOOK FOR PEOPLE WHO SHARE OUR VALUES:

• Team Success. We succeed only when the team succeeds. We support each other with resources, constructive feedback, and positive encouragement.
• Continuous Improvement. We are in a constant state of innovation, evolution and adaptation, thoughtfully balanced with a sense of focus and attention to detail.
• Every Team Member Matters. We recognize the value and contributions of all team members. Whether you are a frontline team member or a divisional leader, we thrive under the philosophy that no role is insignificant.
• Professionalism & Relatability. We believe that a culture of respect, shared passion, and a sense of community is imperative to success.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.