Service Manager

2 years

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Come work with us, we need committed, driven, intelligent leaders with a passion for Hospitality. We love what we do and we want to share it with the world.

Job Summary:

We are looking for a dedicated and experienced Service Manager to help oversee the daily operations of our restaurant. The Service Manager will support the Assistant General Manager in managing staff, ensuring top-tier guest experiences, and maintaining efficient and profitable operations. This role requires a strong leader with excellent problem-solving skills, hospitality instincts, and a deep understanding of restaurant operations.

Key Responsibilities:

Operations Management

• Assist in managing all front-of-house (FOH) operations and collaborate closely with the back-of-house (BOH) team

• Ensure smooth and efficient daily service, from opening to closing

• Monitor and uphold all service, cleanliness, and safety standards

• Troubleshoot and resolve service or guest-related issues in real-time

Team Leadership

• Help recruit, hire, train, and coach FOH team members

• Lead by example, maintaining a positive, professional work environment

• Support staff scheduling, performance management, and disciplinary actions

• Motivate the team to deliver exceptional hospitality and meet service goals

Guest Experience

• Monitor dining room flow and guest satisfaction throughout service

• Handle guest concerns with grace and professionalism

• Create and maintain a welcoming, hospitable atmosphere for all guests

Financial & Administrative

• Assist in controlling labor and operational costs while maximizing revenue

• Help manage inventory, ordering, and vendor relationships

• Review daily sales and labor reports; assist in budgeting and forecasting

• Ensure compliance with all licensing, sanitation, and safety regulations

Leadership Support

• Serve as acting manager when the General Manager is off-site

• Lead pre-shift meetings and ensure team communication is consistent and clear

• Participate in weekly leadership meetings and provide feedback and ideas for improvement

Qualifications:

• 3+ years of experience in a restaurant management or supervisory role

• Strong leadership, interpersonal, and communication skills

• Knowledge of restaurant operations, cost control, and POS systems

• High standards for hospitality, service, and cleanliness

• Ability to work in a fast-paced environment with grace under pressure

• Availability to work evenings, weekends, and holidays as needed

• Food Handler and Alcohol Service Certification (as required by local law)

Benefits:

• Competitive salary + performance-based bonuses

• Health, dental, and vision insurance

• Paid time off and holidays

• Professional development opportunities

• Dining discounts and staff perks

Compensation: Hourly ($85,000.00 - $95,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Potential Bonuses, Dining Discounts

compassion

Problem Solving Skills

Hospitality Minded

Coaching and Mentoring Abilities

Conflict Resolution skills

Time Management Skills

Attention to Detail

Customer Service Orientation

Team Motivation Skills

Adaptability

Decision Making Skills

Ability to Handle Stress

Organizational Skills

Ability to Handle Stressful Situations

Creativity in Improving Service

Collaboration skills

Creativity in Improving Guest Experiences

Analytical Skills for Budgeting and Forecasting

Understanding of Health and Safety Regulations

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