Guest Service Agent / Front Desk Night Audit

Hilton Garden Inn Asheville South

9 Rocky Ridge Road
Asheville , NC 28806

Hotel with 111 Rooms Managed By Asheville Hotel Group

Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program EOE/Drug Free Workplace

Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn Hotel Front Desk Agent Weekend Days & Night Audit Shifts (Hilton Travel Perks) Compensation: $16.00 to $17.00 per hour , Full-Time 11pm-7am and/or 7am-3pm - Holidays and Weekends Required SCHEDULE OPTIONS

As Hospitality workers we are required to be here for the guest 24/7. That includes weekends, & Holidays.

• Full-time (4 shifts / 32 hrs):

  • 11 pm7 am Night Audit

  • 7 am3 pm Guest Service Agent

• Part-time (2 shifts / 16 hrs):

  • Choose either the two Night Audit shifts OR the two Morning Front Desk shifts

JOB DESCRIPTION

As a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Front Office Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Processing all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
• Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts, patty cash vouchers in accordance to our accounting specifications
• Run Night Audit to roll over to next day
• Send Daily report to General Manager & Assistant General Managers

JOB QUALIFICATIONS

• Ideally, you will have 1+ years of experience in a customer service field.
• High school diploma/G.E.D. equivalent
• Hotel experience is a plus
• English Language Proficiency
• An ability to problem solve
• Computer Skills
• Effectively, clearly, and courteously communicating with others.

BENEFITS:

Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program

EOE/Drug Free Place

Posted August 17, 2025