Guest Service Agent

Homewood Suites by Hilton Asheville-Tunnel Road

88 Tunnel Road
Asheville , NC 28805

Extended Stay Managed By Asheville Hotel Group Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn Join our highly rated Front Desk Team as Guest Service Representative starting at $16 per hour. Full-Time JOB DESCRIPTION

As a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Front Office Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Processing all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
• Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts, patty cash vouchers in accordance to our accounting specifications

JOB QUALIFICATIONS

• Ideally, you will have 1+ years of experience in a customer service field.
• High school diploma/G.E.D. equivalent
• Hotel experience is a plus
• English Language Proficiency
• An ability to problem solve
• Computer Skills
• Effectively, clearly, and courteously communicating with others.

BENEFITS

Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program

EOE/Drug Free Workplace

Posted August 20, 2025