Captain

3 years

THE BRAND

Since the first estiatorio Milos was founded in Montreal in 1979, our refined gastronomy has transcended the globe and acquired passionate fans in all our locations. With over 12 locations and concepts both locally and internationally, the group continues to grow while striving towards excellence. We rely on the support of our team members to contribute to our worldwide operations. The Milos experience is about far more than an exquisite meal. It encompasses the time-honored virtue of hospitality or, to put it in Greek, philoxenia.

POSITION SUMMARY

The Captain position works with the management team and all other front-of-house and back-of-house team members. The position is responsible for serving guests in a warm, accommodating and professional manner to ensure total guest satisfaction. This position will oversee a specific station in the restaurant and should always present on the floor making sure that the guest experience runs smoothly.

ESSENTIAL JOB RESPONSIBILITIES

• Deliver a high-quality food and beverage dining experience to all guests.
• Greet guests in a timely and professional manner.
• Make menu recommendations and explain culinary concepts including the fish market, to enhance the guest experience.
• Take note of any allergies or dietary restrictions and promptly communicate with management and kitchen.
• Take lead on all guest orders and place them into the POS system correctly.
• Clearly explain the coursing, pairing and timing of meals consistent with the core culinary philosophy/concept.
• Support with selection and execution of wine service to enhance the guest experience.
• Fire all courses appropriately.
• Support management with training new staff members.
• Maintain knowledge of menu presentation standards and food and beverage preparation techniques.
• Follow dining room etiquette and steps of service at all times.
• Detail section and inspect for cleanliness of silverware, china, glassware, linens, chairs and floors.
• Complete all assigned side work relevant to interactive guest service in compliance with the 80/20 rules.
• Consistently report to scheduled shifts on time.
• Any other tasks as assigned by immediate supervisor.

KNOWLEDGE, EXPERIENCE AND SKILLS

• Minimum of 3 years as a Captain in an upscale. High volume restaurant required
• Posses and exhibit a drive to provide exceptional service
• Ability to communicate effectively and eloquently, both verbal and written, collaboration skills with demonstrated high degree of emotional intelligence to manage and lead a diverse team.
• Must support and promote a culture of inclusiveness, respect, and a positive employee experience.
• Results-oriented and able to drive the process of converting an idea into production.
• Professional demeanor, polished appearance with the ability to exceed guest's expectations.
• Ability to work in a dynamic environment.
• Ability to work both independently and in a team environment.
• Strong work ethic and customer-focused approach.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Must be passionate, entrepreneurial, and dedicated to success.

PHYSICAL REQUIREMENTS

• Ability to perform essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Must be able to lift and carry up to 25 lbs at times.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the work area and property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Climbing steps regularly
• Prolonged periods standing or sitting at a desk and working on a computer.

COMPENSATION

The base pay range for this position is minimum wage and a tip credit is taken when applicable. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.

Estiatorio Milos is an Equal Opportunity Employer.

Compensation: Hourly ($16.50) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance

Strong Customer Service Orientation.

Attention to Detail in Food Presentation and Cleanliness.

Ability to Multitask in a Fast Paced Environment.

Strong Leadership Skills to Train and Manage Staff.

Ability to Adapt to Changing Situations and Guest Needs.

Effective Problem Solving Skills.

Ability to Maintain Composure Under Pressure.

Knowledge of Food Safety and Hygiene Standards.

Ability to Build Rapport With Guests.

Strong organizational skills.

Ability to Handle Guest Complaints Professionally.

Cultural Awareness and Sensitivity in a Diverse Environment.

Time management skills.

Ability to Work Collaboratively With Kitchen Staff.

Passion for the Culinary Arts and Hospitality.

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