Front of House Staff

Orwashers Bakery - Upper East Side
New York, New York
Full Time

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Required Years of Experience

1 year

Job Details The Counter clerk is responsible for tending to guests with preparing and serving a variety of beverages and baked goods. Provides friendly, knowledgeable service to all guests.

Operations:

Set up workstation with required tools, equipment and supplies according to standards
Always seek to make guest experience memorable and positive, regardless of business level
Greets guests warmly and assists in explaining the coffee drink and food menu, answering questions, providing knowledgeable guidance on retail items as needed
Prepares and sells coffee drinks following Orwashers recipes and preparation techniques
Maintains coffee bar inventory by replenishing coffee bean supply, coffee, brewing equipment
Execut e all orders within a timely manner for tableside service
Keeps equipment operating by following operating instructions, performing preventive maintenance, informing Management of necessary repairs
Complete shift work (opening and closing checklists) thoroughly in accordance with department standards
Inform General Manager of any sub-par product prior to the start of service
Restock items that were depleted during the shift
Manage proper storing temperatures according to DOH regulations
Follow proper rotation procedures according to DOH regulations
Updates knowledge and skills by participating in staff training opportunities
Maintains sanitation to Department of Health standards; Keep work area clean and organized
Informs General Manager immediately of any DOH or OSHA/workplace safety violations
Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely
Inform General Manager of any product, materials or equipment needs
Be a team playersupport and assist your fellow team members whenever possible
Completes other duties as assigned by management
Essential Functions:
- Able to lift 30+ pounds
- Fluent in both written and spoken English
- Must have basic math skills
- Maintain friendly, helpful and positive attitude at all times
- Polished personal presentation; Grooming meets Company standards, as outlined by Employee Handbook
- Communicates information effectively and efficiently
- Ability to comprehend and follow written and verbal direction
- Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
- - Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions
  - Ability to perform essential job functions under pressure, maintains professionalism when working under stress
  - Attends mandatory staff meetings
  - Adherence to company, state, and county sanitation standards
  - Strict adherence to posted schedule and clock in/out at times
  - Unpack, stock, & organize all items in and around the restaurant to maintain highest level of cleanliness possible
  - Perform all other related and compatible duties as assigned by the General Manager
  - Adhere to all HR policies and procedures