Front Desk Attendant

We are seeking a dynamic and customer-oriented Hotel Front Desk Attendant to join our team in delivering exceptional service to our guests. As the first point of contact, the Front Desk staff play a crucial role in creating a welcoming atmosphere for hotel guests. This position demands a multifaceted approach to hospitality service, which includes managing reservations, checking guests in and out, handling requests, and addressing inquiries. The ideal candidate will possess strong communication skills and a problem-solving attitude, with the ability to handle various scenarios with professionalism.

You will be responsible for maintaining high standards of guest service, demonstrating a keen attention to detail, and ensuring that the front desk operates smoothly. Your efforts will directly impact the overall guest experience, influencing reviews and return visits. In addition to customer service excellence, you will need to be adept with technology, as you will use Microsoft Office applications and various office equipment daily. This is an excellent opportunity for individuals who thrive in a fast-paced environment and have a passion for providing top-notch hospitality.

Join us and contribute to a memorable stay for our valued guests!

Responsibilities
Greet and welcome guests upon arrival with a friendly and professional demeanor.
Check guests in and out efficiently, ensuring accuracy in booking information and billing details.
Manage reservations through phone calls, emails, and walk-in inquiries, providing information about room types, rates, and available amenities.
Address guest requests and concerns in a timely manner, ensuring high levels of customer satisfaction.
Maintain the cleanliness and orderliness of the front desk area while managing guest luggage and mail services.
Process payments and verify guest identification in accordance with hotel policies and procedures.
Collaborate with housekeeping and maintenance teams to ensure all rooms meet quality standards before guest check-in.

Requirements
High school diploma or equivalent; additional certification in hospitality is a plus.
Proven experience in a customer service role, preferably in the hospitality industry.
Strong communication and interpersonal skills with a focus on guest satisfaction.
Ability to remain calm and professional in stressful situations and resolve conflicts efficiently.
Proficiency in using hotel management software and basic office equipment.
Flexibility to work various shifts, including weekends and holidays as needed.
Excellent organizational skills and attention to detail in all aspects of work.

Benefits
Competitive salary with opportunities for overtime
Flexible scheduling to support work-life balance