Medical Receptionist

Overview

Responsible for working directly with our Otolaryngology patients and the referring providers. This position is responsible for ensuring appropriate referral information is received, scheduling patients for new patient appointments and follow ups, and completing correspondence to the referring provider's office. This position is also responsible for checking in/out patients, answering the telephone, scanning pertinent patient data into the electronic medical record, and verifying patient insurance information. Patient confidentiality must be maintained at all times.

Responsibilities

Open and close the office.

Schedule patient appointments, call patients to remind and confirm appointments, reschedule patients from reschedule list, and make sure providers and residents schedules are full.

Check patients in and out, collect copays, balances, self-pay, and cosmetic fees at time of service and record payments in Epic.

Update patient's insurance and demographic information in the EHR. Answer multi phone line and transfer patients to the proper department.

Checks the electronic medical record for referrals and authorization prior to visit or upon patient arrival. Makes sure all information/ paperwork in scanned into the patient's chart.

Performs daily batch in accordance with EVMS Medical Group cash handling policy and send to EVMS Medical Group for deposit.

Scans in referrals, medical records request, FMLA paperwork and clinical correspondence. Ensures waiting room is clean and organized. Checks and answer tasks that are directly assigned to personal in basket, and any pools that are assigned.

Qualifications

Ability to multi-task is crucial for front desk receptionist. Professionalism, courteousness, rescpectfullnes towards staff and patients.Professional, customer service-oriented individual is required. Preferred:

Prior office/clerical experience. Experience performing related functions in a medical practice. Previous front desk customer service experience will be considered.

Location : Location

US-VA-Norfolk