Concierge Jobs in Phoenix, AZ
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Title: Guest Services Associate II - 2nd Shift - WorldMark Phoenix South Mountain Preserve Resort
- Phoenix, AZ
- 15 hours ago
- Phoenix, AZ
- 15 hours ago
How You'll Shine: As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout...
Guest Services Associate II - 2nd Shift - WorldMark Phoenix South Mountain Preserve Resort
- Phoenix, AZ
- 1 day ago
- Phoenix, AZ
- 1 day ago
How Youll Shine: As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests vacations memorable from registration to checkout...
Customer Experience Representative
- Gilbert, AZ (16 miles from Phoenix, AZ)
- 1 day ago
- Gilbert, AZ (16 miles from Phoenix, AZ)
- 1 day ago
Customer Experience Representative I Are you passionate about delivering excellent customer service and are customer focused? Would you like to join a company that cares about employees, has a...
- Goodyear, AZ (19 miles from Phoenix, AZ)
- 2 days ago
- Goodyear, AZ (19 miles from Phoenix, AZ)
- 2 days ago
Position Summary As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement....
- Tempe, AZ (9 miles from Phoenix, AZ)
- 2 days ago
- Tempe, AZ (9 miles from Phoenix, AZ)
- 2 days ago
Job Description Omni Tempe Hotel at ASU is seeking a dedicated and detail-oriented Meeting & Events Concierge to join our team....
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 3 days ago
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 3 days ago
**Starting rate\: $18.50 per hour + potential for commissions Roles and Responsibilities include but are not limited to\: The Cabana Concierge is responsible for delivering exceptional guest service...
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation....
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 4 days ago
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 4 days ago
As a Resort Club Level Concierge for Fairmont Gold, you will have the opportunity to showcase not only your passion for personalized guest service, but also for the very best attractions, events and...
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 4 days ago
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 4 days ago
paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position: Physical aspects of...
Summary of position- The Concierge is responsible for the welfare of passengers in all aspects of Part 121 flights....
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 8 days ago
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 8 days ago
What Makes a Successful Airport Service Concierge?...
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 8 days ago
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 8 days ago
Crescent Hotels & Resorts invites you to embark on an exciting journey as a concierge for the spectacular Remi Hotel, a new build Autograph Collection....
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation....
- Peoria, AZ (13 miles from Phoenix, AZ)
- 10 days ago
- Peoria, AZ (13 miles from Phoenix, AZ)
- 10 days ago
Must possess a thorough knowledge of guest service and satisfaction. Requires good communication skills, both verbal and written....
Color & Curl Concierge The Color & Curl Concierge / Colour & Curl Specialist is our steward to the industry, demonstrating our dominance in all things color related and in talent development, technical...
Demographic Data for Phoenix, AZ
Moving to Phoenix, AZ? Find some basic demographic data about Phoenix, AZ below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Phoenix, AZ
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Phoenix, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- Talent Development
- One Call Resolution
- Market Analysis
- Brand Awareness
- Weight Loss
- Endocrinology
- Nephrology
- Guest Service
- Service-Oriented
- Courteous
- People Oriented
- Acting
- Fitness
- Front Office
- Long-Term Disability
- Complaint Resolution
- Wellness
- Energetic
- Reimbursement
- Reception
- Customer Satisfaction
- Event Planning
- Friendliness
- Inbound/Outbound Calling
- General Office Duties
- Retail
- High School Diploma
- Customer Relations
- Events
- Microsoft Outlook
- Driving
- Telephone Skills
- Verbal Communication
- Flexibility
- Data Entry
- Inventory Management
- Interpersonal Skills
- English
- Policy Development
- Multitasking
- Regulations
- Problem Solving
- Teamwork
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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