Concierge Jobs in Fontana, CA
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Sales & Customer Experience Representative
- San Bernardino, CA (8 miles from Fontana, CA)
- 1 day ago
- San Bernardino, CA (8 miles from Fontana, CA)
- 1 day ago
Sales & Customer Experience Representative A-Roads Inc San Bernardino, CA, US 3 days ago Quick Job type Full-time Quick Job description Are you ready to take the next step in your career with a...
- Redlands, CA (17 miles from Fontana, CA)
- 5 days ago
- Redlands, CA (17 miles from Fontana, CA)
- 5 days ago
Color & Curl Concierge The Color & Curl Concierge / Colour & Curl Specialist is our steward to the industry, demonstrating our dominance in all things color related and in talent development, technical...
Customer Experience Representative
- Corona, CA (16 miles from Fontana, CA)
- 7 days ago
- Corona, CA (16 miles from Fontana, CA)
- 7 days ago
JOB SUMMARY: This position is responsible for receiving, processing, and confirming customer orders and supporting customer related sales activity. It will also require customer or production...
- Highland, CA (15 miles from Fontana, CA)
- 14 days ago
- Highland, CA (15 miles from Fontana, CA)
- 14 days ago
Initiates and connects in-person and by phone with VIP guests to ensure all reservations for exclusive amenities are executed with highest level of guest service and sense of urgency....
- Ontario, CA (12 miles from Fontana, CA)
- 24 days ago
- Ontario, CA (12 miles from Fontana, CA)
- 24 days ago
The Concierge Specialist will also be responsible for auditing data and reviewing reports with a customer-focused vision....
Remote Work- Highland, CA (15 miles from Fontana, CA)
- 30+ days ago
- Highland, CA (15 miles from Fontana, CA)
- 30+ days ago
The Pool Concierge coordinates VIP arrivals; communicates to designated personnel for escort and delivery of amenities. 2....
- Highland, CA (15 miles from Fontana, CA)
- 60+ days ago
- Highland, CA (15 miles from Fontana, CA)
- 60+ days ago
Liaison to Player Development, Guest Services, Food and Beverage, and Public Safety to ensure prompt service. 9....
- Highland, CA (15 miles from Fontana, CA)
- 90+ days ago
- Highland, CA (15 miles from Fontana, CA)
- 90+ days ago
The Pool Concierge coordinates VIP arrivals; communicates to designated personnel for escort and delivery of amenities....
Demographic Data for Fontana, CA
Moving to Fontana, CA? Find some basic demographic data about Fontana, CA below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Fontana, CA
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Fontana, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- Talent Development
- One Call Resolution
- Market Analysis
- Brand Awareness
- Weight Loss
- Endocrinology
- Nephrology
- Guest Service
- Show Hosting
- Service-Oriented
- Courteous
- Acting
- Fitness
- Front Office
- Long-Term Disability
- Wellness
- Energetic
- Reception
- Reimbursement
- Customer Satisfaction
- Event Planning
- Friendliness
- Inbound/Outbound Calling
- General Office Duties
- High School Diploma
- Retail
- Driving
- Microsoft Outlook
- Telephone Skills
- Events
- Verbal Communication
- Writing Skills
- Interpersonal Skills
- Flexibility
- Data Entry
- Policy Development
- English
- Inventory Management
- Regulations
- Multitasking
- Team Building
- Microsoft Office
- Problem Solving
- Teamwork
- Sales
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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