Concierge Jobs in Portland, CT
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Customer Experience Concierge, Centurion Lounge - CLT
- Hartford, CT (13 miles from Portland, CT)
- 4 days ago
- Hartford, CT (13 miles from Portland, CT)
- 4 days ago
Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members....
Customer Experience Representative
- Farmington, CT (15 miles from Portland, CT)
- 12 days ago
- Farmington, CT (15 miles from Portland, CT)
- 12 days ago
Overview IMI plc We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands...
Customer Experience Representative - BDL Airport
- Windsor Locks, CT (22 miles from Portland, CT)
- 60+ days ago
- Windsor Locks, CT (22 miles from Portland, CT)
- 60+ days ago
High School Diploma or G.E.D. required Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support Must have a valid US driver's license...
Customer Care Agent, 2nd & 3rd Shift - Hartford CT
- Hartford, CT (13 miles from Portland, CT)
- 90+ days ago
- Hartford, CT (13 miles from Portland, CT)
- 90+ days ago
The Spirit of the Position The LAZ Parking Customer Care Center services customers across the United States. We are looking for a friendly, helpful individual to join our outstanding team. The...
Concierge Associate (777 Main Street)
- Hartford, CT (13 miles from Portland, CT)
- 90+ days ago
- Hartford, CT (13 miles from Portland, CT)
- 90+ days ago
Assist residents and their guests in a courteous and efficient manner. Play a vital role in ensuring the overall resident/guest satisfaction....
Demographic Data for Portland, CT
Moving to Portland, CT? Find some basic demographic data about Portland, CT below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Portland, CT
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Portland, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Endocrinology
- Nephrology
- Guest Service
- Food and Beverage Management
- Show Hosting
- Service-Oriented
- People Oriented
- Courteous
- Acting
- Fitness
- Long-Term Disability
- Wellness
- Complaint Resolution
- Energetic
- Reception
- Reimbursement
- Customer Satisfaction
- Event Planning
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- High School Diploma
- Retail
- Customer Relations
- Initiative
- Driving
- Telephone Skills
- Microsoft Outlook
- Verbal Communication
- Writing Skills
- Events
- Interpersonal Skills
- Flexibility
- Data Entry
- Inventory Management
- Regulations
- Multitasking
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Teamwork
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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