Concierge Jobs in Dona Ana, NM
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
- Las Cruces, NM (8 miles from Dona Ana, NM)
- 30+ days ago
- Las Cruces, NM (8 miles from Dona Ana, NM)
- 30+ days ago
We're currently seeking a Guest Service Specialist. WHAT YOU WILL DO: Work with an amazing team in a fun environment while rotating among different areas throughout the day....
- Las Cruces, NM (8 miles from Dona Ana, NM)
- 30+ days ago
- Las Cruces, NM (8 miles from Dona Ana, NM)
- 30+ days ago
Key Responsibilities: Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat Listen to customers, understand their needs, and resolve customer...
Entry-Level Energy Customer Care Agent (Full-Time)
- Las Cruces, NM (8 miles from Dona Ana, NM)
- 90+ days ago
- Las Cruces, NM (8 miles from Dona Ana, NM)
- 90+ days ago
Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate...
Entry-Level Telecom Customer Care Agent (Part-Time)
- Las Cruces, NM (8 miles from Dona Ana, NM)
- 90+ days ago
- Las Cruces, NM (8 miles from Dona Ana, NM)
- 90+ days ago
missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional...
Entry-Level Energy Customer Care Agent (Part-Time)
- Las Cruces, NM (8 miles from Dona Ana, NM)
- 90+ days ago
- Las Cruces, NM (8 miles from Dona Ana, NM)
- 90+ days ago
Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate...
Entry-Level Telecom Customer Care Agent (Full-Time)
- Las Cruces, NM (8 miles from Dona Ana, NM)
- 90+ days ago
- Las Cruces, NM (8 miles from Dona Ana, NM)
- 90+ days ago
missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional...
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Dona Ana, NM
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Dona Ana, NM offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Food and Beverage Management
- Guest Service
- Service-Oriented
- Courteous
- Genetics
- Safety Training
- People Oriented
- Long-Term Disability
- Music
- Fitness
- Wellness
- Complaint Resolution
- Reimbursement
- Reception
- Customer Satisfaction
- Closing
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- High School Diploma
- Retail
- Driving
- Microsoft Outlook
- Verbal Communication
- Telephone Skills
- Writing Skills
- Typing
- Events
- Flexibility
- Data Entry
- Interpersonal Skills
- Multitasking
- English
- Inventory Management
- Regulations
- Sales
- Policy Development
- Problem Solving
- Teamwork
- Microsoft Excel
- Microsoft Office
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
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