Concierge Jobs in Las Cruces, NM
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Key Responsibilities: - Greet guests and clients as they arrive, ensuring a warm and welcoming experience. - Respond to inquiries and requests promptly and courteously, both in person and over the phone...
Key Responsibilities: Handle inbound calls, emails, and live chats in a courteous and professional manner Understand customer needs and provide effective solutions Escalate complex issues appropriately...
Bank Customer Care Agent (Full-Time & Experienced)
- Las Cruces, NM
- 60+ days ago
- Las Cruces, NM
- 60+ days ago
effective solutions Escalate complex issues to appropriate teams when necessary Ensure first-call resolution through active listening and problem-solving Follow client-specific procedures and maintain a courteous...
effective solutions Escalate complex issues to appropriate teams when necessary Ensure first-call resolution through active listening and problem-solving Follow client-specific procedures and maintain a courteous...
Entry-Level Energy Customer Care Agent (Full-Time)
- Las Cruces, NM
- 90+ days ago
- Las Cruces, NM
- 90+ days ago
Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate...
Entry-Level Telecom Customer Care Agent (Part-Time)
- Las Cruces, NM
- 90+ days ago
- Las Cruces, NM
- 90+ days ago
missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional...
Entry-Level Energy Customer Care Agent (Part-Time)
- Las Cruces, NM
- 90+ days ago
- Las Cruces, NM
- 90+ days ago
Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate...
Entry-Level Telecom Customer Care Agent (Full-Time)
- Las Cruces, NM
- 90+ days ago
- Las Cruces, NM
- 90+ days ago
missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional...
Demographic Data for Las Cruces, NM
Moving to Las Cruces, NM? Find some basic demographic data about Las Cruces, NM below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Las Cruces, NM
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Las Cruces, NM offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- Talent Development
- One Call Resolution
- Market Analysis
- Brand Awareness
- Weight Loss
- Endocrinology
- Nephrology
- Guest Service
- Show Hosting
- Service-Oriented
- Courteous
- Acting
- Fitness
- Front Office
- Long-Term Disability
- Wellness
- Energetic
- Reception
- Reimbursement
- Customer Satisfaction
- Event Planning
- Friendliness
- Inbound/Outbound Calling
- General Office Duties
- High School Diploma
- Retail
- Driving
- Microsoft Outlook
- Telephone Skills
- Events
- Verbal Communication
- Writing Skills
- Interpersonal Skills
- Flexibility
- Data Entry
- Inventory Management
- Policy Development
- Regulations
- Multitasking
- English
- Team Building
- Microsoft Office
- Problem Solving
- Teamwork
- Sales
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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