Concierge Jobs in Mantua, OH
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
- Bedford, OH (16 miles from Mantua, OH)
- 2 days ago
- Bedford, OH (16 miles from Mantua, OH)
- 2 days ago
messages, as appropriate Greets all visitors in a friendly, courteous and professional manner....
- Cuyahoga Falls, OH (18 miles from Mantua, OH)
- 2 days ago
- Cuyahoga Falls, OH (18 miles from Mantua, OH)
- 2 days ago
messages, as appropriate Greets all visitors in a friendly, courteous and professional manner....
Customer Experience Representative
- Bedford Heights, OH (17 miles from Mantua, OH)
- 7 days ago
- Bedford Heights, OH (17 miles from Mantua, OH)
- 7 days ago
Overview Universal Windows Direct - Customer Experience Representative The Customer Experience Representative (CER) is an integral part of our success. This role is responsible for managing the...
Parking Concierge/Cleveland Clinic Hillcrest Hospital/15 P/H - 5:30AM-1:30PM
- Mayfield Heights, OH (17 miles from Mantua, OH)
- 30+ days ago
- Mayfield Heights, OH (17 miles from Mantua, OH)
- 30+ days ago
regarding the location while providing exceptional guest service in an attentive, friendly and efficient manner....
- Beachwood, OH (18 miles from Mantua, OH)
- 60+ days ago
- Beachwood, OH (18 miles from Mantua, OH)
- 60+ days ago
Position Summary As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement....
Demographic Data for Mantua, OH
Moving to Mantua, OH? Find some basic demographic data about Mantua, OH below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Mantua, OH
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Mantua, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- Talent Development
- One Call Resolution
- Market Analysis
- Brand Awareness
- Weight Loss
- Endocrinology
- Guest Service
- Service-Oriented
- Courteous
- People Oriented
- Acting
- Fitness
- Music
- Front Office
- Long-Term Disability
- Complaint Resolution
- Wellness
- Energetic
- Reception
- Reimbursement
- Customer Satisfaction
- Event Planning
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- Retail
- High School Diploma
- Customer Relations
- Microsoft Outlook
- Events
- Telephone Skills
- Driving
- Verbal Communication
- Flexibility
- Inventory Management
- Data Entry
- Interpersonal Skills
- English
- Policy Development
- Multitasking
- Problem Solving
- Regulations
- Teamwork
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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