Concierge Jobs in Johnston, RI
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Customer Experience Representative
- Greenville, RI (4 miles from Johnston, RI)
- 2 hours ago
- Greenville, RI (4 miles from Johnston, RI)
- 2 hours ago
Starting Salary: $20 / hourStart Date: November 3 2025When there's a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help...
- Smithfield, RI (5 miles from Johnston, RI)
- 7 days ago
- Smithfield, RI (5 miles from Johnston, RI)
- 7 days ago
Circles is looking for an Employee Experience Concierge who loves working with people!...
- Franklin, MA (18 miles from Johnston, RI)
- 30+ days ago
- Franklin, MA (18 miles from Johnston, RI)
- 30+ days ago
Front Desk/Concierge!...
MClub Concierge Attendant - Providence Marriott Downtown
- Providence, RI (4 miles from Johnston, RI)
- 60+ days ago
- Providence, RI (4 miles from Johnston, RI)
- 60+ days ago
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation....
Demographic Data for Johnston, RI
Moving to Johnston, RI? Find some basic demographic data about Johnston, RI below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Johnston, RI
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Johnston, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- Talent Development
- One Call Resolution
- Market Analysis
- Brand Awareness
- Weight Loss
- Endocrinology
- Guest Service
- Service-Oriented
- Courteous
- People Oriented
- Acting
- Fitness
- Music
- Front Office
- Long-Term Disability
- Complaint Resolution
- Wellness
- Energetic
- Reception
- Reimbursement
- Customer Satisfaction
- Event Planning
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- Retail
- High School Diploma
- Customer Relations
- Microsoft Outlook
- Events
- Telephone Skills
- Driving
- Verbal Communication
- Flexibility
- Inventory Management
- Data Entry
- Interpersonal Skills
- English
- Policy Development
- Multitasking
- Problem Solving
- Regulations
- Teamwork
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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