Concierge Jobs in Gatlinburg, TN
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
- Sevierville, TN (11 miles from Gatlinburg, TN)
- 6 days ago
- Sevierville, TN (11 miles from Gatlinburg, TN)
- 6 days ago
Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment....
Title: Guest Services Associate: Club Wyndham Smoky Mountains
- Sevierville, TN (11 miles from Gatlinburg, TN)
- 10 days ago
- Sevierville, TN (11 miles from Gatlinburg, TN)
- 10 days ago
How You'll Shine: As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout...
- Walland, TN (19 miles from Gatlinburg, TN)
- 12 days ago
- Walland, TN (19 miles from Gatlinburg, TN)
- 12 days ago
Job Details Job Location : Blackberry Farm - Walland, TN Salary Range : Undisclosed Job Shift : Any Description and Qualifications The concierge team is responsible for ensuring that all guest activities...
- Walland, TN (19 miles from Gatlinburg, TN)
- 17 days ago
- Walland, TN (19 miles from Gatlinburg, TN)
- 17 days ago
The adventure concierge is also responsible for all merchandise sales from the HUB gift shop. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned....
Demographic Data for Gatlinburg, TN
Moving to Gatlinburg, TN? Find some basic demographic data about Gatlinburg, TN below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Gatlinburg, TN
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Gatlinburg, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- Inside Sales
- One Call Resolution
- Weight Loss
- Endocrinology
- Nephrology
- Guest Service
- Service-Oriented
- Show Hosting
- Courteous
- Genetics
- People Oriented
- Acting
- Fitness
- Music
- Long-Term Disability
- Complaint Resolution
- Wellness
- Reimbursement
- Energetic
- Reception
- Customer Satisfaction
- Inbound/Outbound Calling
- Event Planning
- General Office Duties
- Friendliness
- High School Diploma
- Customer Relations
- Retail
- Driving
- Telephone Skills
- Microsoft Outlook
- Verbal Communication
- Writing Skills
- Events
- Flexibility
- Interpersonal Skills
- Data Entry
- English
- Regulations
- Multitasking
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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