Front Desk Attendant Jobs in Springfield, MA
A Front Desk Attendant in the hospitality service industry is primarily responsible for ensuring guests have a positive and welcoming experience. Their key duties include checking guests in and out, handling guest inquiries, managing reservations, and coordinating with other departments to ensure guest satisfaction. They are the first point of contact for guests and play a crucial role in shaping guests' impressions of the establishment. In addition, they may also be responsible for handling financial transactions, addressing guest complaints, and providing information about services and amenities.
Important skills for a Front Desk Attendant include strong communication and customer service skills, the ability to multitask, and attention to detail. Proficiency in using hotel management software is also beneficial. In some establishments, a certificate or degree in hospitality management may be required. Before becoming a Front Desk Attendant, a person may have roles such as a Guest Service Representative, Hotel Receptionist, or Customer Service Representative in other industries. These roles provide valuable experience in customer service and dealing with the public which are crucial skills for a Front Desk Attendant.
- Hartford Marriott Downtown
- Hartford, CT (22 miles from Springfield, MA)
- 12 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 12 days ago
Constant monitoring of the Guest Service experience platform for guest needs, respond and resolve within the brand standard allotted time....
In PersonPatient & Guest Services Representative
- Baystate Health
- Springfield, MA
- 13 days ago
- Springfield, MA
- 13 days ago
Summary: Location : BMC Springfield MA Schedule : 24hrs per week; 3p-1130p; 2nd shift. every other weekend and every other holiday Under the direction of the Patient Relations & Guest Services Manager...
In PersonHotel Guest Service Agent - Part time
- River Link Hotels
- Sturbridge, MA (24 miles from Springfield, MA)
- 15 days ago
- Sturbridge, MA (24 miles from Springfield, MA)
- 15 days ago
The award winning Comfort Inn & Suites Sturbridge is hiring for energetic individuals who are a team player for our front desk agent position at the hotel. Previous Choice Hotels experience...
In Person Part Time- 200 UM Corp (Enterprise)
- Bloomfield, CT (18 miles from Springfield, MA)
- 20 days ago
- Bloomfield, CT (18 miles from Springfield, MA)
- 20 days ago
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn...
In Person Temporary- Highgate Hotels
- West Springfield, MA (3 miles from Springfield, MA)
- 26 days ago
- West Springfield, MA (3 miles from Springfield, MA)
- 26 days ago
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner....
In Person- Valet park of america
- Holyoke, MA (8 miles from Springfield, MA)
- 30+ days ago
- Holyoke, MA (8 miles from Springfield, MA)
- 30+ days ago
Concierge - We are seeking a friendly, outgoing, upbeat greeter to work at a medical facility in the Holyoke, MA area Shifts are Seven days a week. The current need is Monday -Wednesday - Friday...
In PersonDemographic Data for Springfield, MA
Moving to Springfield, MA? Find some basic demographic data about Springfield, MA below.
Front Desk Attendant Online Courses and Training Opportunities
Salary for Front Desk Attendant Jobs in Springfield, MA
Highest Education Level
Front Desk Attendants in Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Desk Attendant position
- Directing
- Faxing
- Billing
- Business Correspondence
- Insurance Verification
- Scheduling Appointments
- 10 Key
- Administrative Skills
- Sorting
- Payment Processing
- Patient Registration
- Discretion
- Private Branch Exchange
- Mail Distribution
- Collect Copays
- Clerical Support
- Office Management
- Ged
- Guest Service
- Service-Oriented
- Switchboard Operation
- Housekeeping
- Front Office
- Courteous
- Complaint Resolution
- Wellness
- Reception
- Cash Handling
- Reimbursement
- General Office Duties
- Inbound/Outbound Calling
- Friendliness
- Retail
- High School Diploma
- Events
- Typing
- English
- Inventory Management
- Policy Development
- Filing
- Telephone Skills
- Data Entry
- Education Experience
- Flexibility
- Multitasking
- Sales
- Microsoft Excel
- Scheduling
- Teamwork
- Computer Skills
- Problem Solving
- Microsoft Office
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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