Reservation Clerk Jobs in Sonoma, CA
A Reservation Clerk in the hospitality service industry is responsible for accepting, managing, and processing all reservation requests for guests in hotels, resorts, or airlines. They handle inquiries regarding services offered, provide detailed information about availability, rates, and facilities, and ensure that all bookings are recorded accurately and efficiently. They also often interact directly with guests to address inquiries, concerns, or complaints. Furthermore, they collaborate with other departments to ensure rooms are prepared upon guest arrival, and payment procedures are handled seamlessly. They play an essential role in guaranteeing excellent customer service and smooth operations within the hospitality business.
Reservation Clerks should have excellent customer service skills, attention to detail, and strong organizational capabilities. They must be proficient in using booking and reservation software, as well as basic office tools like spreadsheets and email. Good communication and interpersonal skills are of paramount importance in this role. Knowledge of multiple languages can be a significant advantage for interacting with international guests. Prior experience in a customer-facing role is beneficial, and while there are no strict educational requirements, a high school diploma is usually required, and a degree in hospitality or tourism can be helpful. Previous job roles may include hotel receptionist, customer service representative, or front desk associate.
- Napa, CA (21 miles from Sonoma, CA)
- 7 days ago
- Napa, CA (21 miles from Sonoma, CA)
- 7 days ago
We are seeking a Guest Service Super Star to join our tight-knit Guest Service team!...
Demographic Data for Sonoma, CA
Moving to Sonoma, CA? Find some basic demographic data about Sonoma, CA below.
Reservation Clerk Online Courses and Training Opportunities
Salary for Reservation Clerk Jobs in Sonoma, CA
Required or preferred licenses and certifications for Reservation Clerk positions.
Highest Education Level
Reservation Clerks in Sonoma, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Reservation Clerk position
- Travel Arrangements
- Bathroom Remodeling
- Banquet Catering
- Front of House
- Guest Service
- Aloha POS
- Show Hosting
- Service-Oriented
- Switchboard Operation
- Catering
- Courteous
- Housekeeping
- Long-Term Disability
- Complaint Resolution
- Cashier Skills
- Wellness
- Reimbursement
- Reception
- Event Planning
- Inbound/Outbound Calling
- General Office Duties
- High School Diploma
- Auditing
- Customer Relations
- Events
- Microsoft Outlook
- Accounting
- Typing
- Telephone Skills
- Education Experience
- Flexibility
- Data Entry
- Inventory Management
- Filing
- Interpersonal Skills
- Policy Development
- Multitasking
- Regulations
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Microsoft Word
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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