Reservation Clerk Jobs in Wakefield, MA
A Reservation Clerk in the hospitality service industry is responsible for accepting, managing, and processing all reservation requests for guests in hotels, resorts, or airlines. They handle inquiries regarding services offered, provide detailed information about availability, rates, and facilities, and ensure that all bookings are recorded accurately and efficiently. They also often interact directly with guests to address inquiries, concerns, or complaints. Furthermore, they collaborate with other departments to ensure rooms are prepared upon guest arrival, and payment procedures are handled seamlessly. They play an essential role in guaranteeing excellent customer service and smooth operations within the hospitality business.
Reservation Clerks should have excellent customer service skills, attention to detail, and strong organizational capabilities. They must be proficient in using booking and reservation software, as well as basic office tools like spreadsheets and email. Good communication and interpersonal skills are of paramount importance in this role. Knowledge of multiple languages can be a significant advantage for interacting with international guests. Prior experience in a customer-facing role is beneficial, and while there are no strict educational requirements, a high school diploma is usually required, and a degree in hospitality or tourism can be helpful. Previous job roles may include hotel receptionist, customer service representative, or front desk associate.
- Boston, MA (9 miles from Wakefield, MA)
- 4 days ago
- Boston, MA (9 miles from Wakefield, MA)
- 4 days ago
SUMMARY : Reporting to the Guest Services Manager, the Guest Services Coordinator is responsible for supervising and scheduling Guest Services Associates (GSAs) to ensure exceptional customer service...
- Boston, MA (9 miles from Wakefield, MA)
- 6 days ago
- Boston, MA (9 miles from Wakefield, MA)
- 6 days ago
home while still growing a career Travel enthusiasts excited to help others experience the world Individuals seeking a fresh start with meaningful, flexible work Anyone who thrives in a high-energy, service-oriented...
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Reservation Clerk Online Courses and Training Opportunities
Salary for Reservation Clerk Jobs in Wakefield, MA
Highest Education Level
Reservation Clerks in Wakefield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Reservation Clerk position
- Guest Service
- Fine Dining
- Loyalty Marketing
- Show Hosting
- Food Service Management
- Catering
- Service-Oriented
- Switchboard Operation
- Courteous
- New Employee Orientation
- Genetics
- Housekeeping
- Long-Term Disability
- Complaint Resolution
- Cashier Skills
- Reception
- Reimbursement
- Event Planning
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- High School Diploma
- Retail
- Customer Relations
- Auditing
- Telephone Skills
- Microsoft Outlook
- Verbal Communication
- Typing
- Events
- Flexibility
- Data Entry
- Filing
- Inventory Management
- Regulations
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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