Reservation Clerk Jobs in Walled Lake, MI
A Reservation Clerk in the hospitality service industry is responsible for accepting, managing, and processing all reservation requests for guests in hotels, resorts, or airlines. They handle inquiries regarding services offered, provide detailed information about availability, rates, and facilities, and ensure that all bookings are recorded accurately and efficiently. They also often interact directly with guests to address inquiries, concerns, or complaints. Furthermore, they collaborate with other departments to ensure rooms are prepared upon guest arrival, and payment procedures are handled seamlessly. They play an essential role in guaranteeing excellent customer service and smooth operations within the hospitality business.
Reservation Clerks should have excellent customer service skills, attention to detail, and strong organizational capabilities. They must be proficient in using booking and reservation software, as well as basic office tools like spreadsheets and email. Good communication and interpersonal skills are of paramount importance in this role. Knowledge of multiple languages can be a significant advantage for interacting with international guests. Prior experience in a customer-facing role is beneficial, and while there are no strict educational requirements, a high school diploma is usually required, and a degree in hospitality or tourism can be helpful. Previous job roles may include hotel receptionist, customer service representative, or front desk associate.
- Southfield, MI (10 miles from Walled Lake, MI)
- 3 days ago
- Southfield, MI (10 miles from Walled Lake, MI)
- 3 days ago
Career Site Header Job Summary Resort Reservation Specialists create a pleasant and engaging experience for Suns RV Resort customers through inbound and outbound call efforts, completing site...
- Farmington Hills, MI (5 miles from Walled Lake, MI)
- 90+ days ago
- Farmington Hills, MI (5 miles from Walled Lake, MI)
- 90+ days ago
Ensure Guest Services Assistants are responding to WebTrac emails, assist in training, ensure memberships are done correctly, ensure ALL day pass paperwork is scanned and uploaded to guests accounts...
Demographic Data for Walled Lake, MI
Moving to Walled Lake, MI? Find some basic demographic data about Walled Lake, MI below.
Reservation Clerk Online Courses and Training Opportunities
Salary for Reservation Clerk Jobs in Walled Lake, MI
Highest Education Level
Reservation Clerks in Walled Lake, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Reservation Clerk position
- Guest Service
- Fine Dining
- Loyalty Marketing
- Show Hosting
- Food Service Management
- Catering
- Service-Oriented
- Switchboard Operation
- Courteous
- New Employee Orientation
- Genetics
- Housekeeping
- Long-Term Disability
- Complaint Resolution
- Cashier Skills
- Reception
- Reimbursement
- Event Planning
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- High School Diploma
- Retail
- Customer Relations
- Auditing
- Telephone Skills
- Microsoft Outlook
- Verbal Communication
- Typing
- Events
- Flexibility
- Data Entry
- Filing
- Inventory Management
- Regulations
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills