Reservation Clerk Jobs in Cottage Grove, MN
A Reservation Clerk in the hospitality service industry is responsible for accepting, managing, and processing all reservation requests for guests in hotels, resorts, or airlines. They handle inquiries regarding services offered, provide detailed information about availability, rates, and facilities, and ensure that all bookings are recorded accurately and efficiently. They also often interact directly with guests to address inquiries, concerns, or complaints. Furthermore, they collaborate with other departments to ensure rooms are prepared upon guest arrival, and payment procedures are handled seamlessly. They play an essential role in guaranteeing excellent customer service and smooth operations within the hospitality business.
Reservation Clerks should have excellent customer service skills, attention to detail, and strong organizational capabilities. They must be proficient in using booking and reservation software, as well as basic office tools like spreadsheets and email. Good communication and interpersonal skills are of paramount importance in this role. Knowledge of multiple languages can be a significant advantage for interacting with international guests. Prior experience in a customer-facing role is beneficial, and while there are no strict educational requirements, a high school diploma is usually required, and a degree in hospitality or tourism can be helpful. Previous job roles may include hotel receptionist, customer service representative, or front desk associate.
- Saint Paul, MN (12 miles from Cottage Grove, MN)
- 4 days ago
- Saint Paul, MN (12 miles from Cottage Grove, MN)
- 4 days ago
Oversees and directs the activities of Guest Service volunteers....
- Minneapolis, MN (20 miles from Cottage Grove, MN)
- 6 days ago
- Minneapolis, MN (20 miles from Cottage Grove, MN)
- 6 days ago
Job Description Summary The Reservations Co-Ordinator will play a crucial role in ensuring that all group bookings are handled and processed efficiently and accurately. This position requires...
- Saint Paul, MN (12 miles from Cottage Grove, MN)
- 6 days ago
- Saint Paul, MN (12 miles from Cottage Grove, MN)
- 6 days ago
Oversees and directs the activities of Guest Service volunteers....
Demographic Data for Cottage Grove, MN
Moving to Cottage Grove, MN? Find some basic demographic data about Cottage Grove, MN below.
Reservation Clerk Online Courses and Training Opportunities
Salary for Reservation Clerk Jobs in Cottage Grove, MN
Highest Education Level
Reservation Clerks in Cottage Grove, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Reservation Clerk position
- Bathroom Remodeling
- Front of House
- Guest Service
- Aloha POS
- Show Hosting
- Service-Oriented
- Switchboard Operation
- Catering
- Courteous
- New Employee Orientation
- Housekeeping
- Front Office
- Long-Term Disability
- Complaint Resolution
- Wellness
- Cashier Skills
- Reception
- Reimbursement
- Event Planning
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- High School Diploma
- Auditing
- Customer Relations
- Microsoft Outlook
- Events
- Telephone Skills
- Verbal Communication
- Typing
- Flexibility
- Inventory Management
- Data Entry
- Filing
- Policy Development
- Multitasking
- Problem Solving
- Regulations
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Microsoft Word
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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