Reservation Clerk Jobs in Upper Arlington, OH
A Reservation Clerk in the hospitality service industry is responsible for accepting, managing, and processing all reservation requests for guests in hotels, resorts, or airlines. They handle inquiries regarding services offered, provide detailed information about availability, rates, and facilities, and ensure that all bookings are recorded accurately and efficiently. They also often interact directly with guests to address inquiries, concerns, or complaints. Furthermore, they collaborate with other departments to ensure rooms are prepared upon guest arrival, and payment procedures are handled seamlessly. They play an essential role in guaranteeing excellent customer service and smooth operations within the hospitality business.
Reservation Clerks should have excellent customer service skills, attention to detail, and strong organizational capabilities. They must be proficient in using booking and reservation software, as well as basic office tools like spreadsheets and email. Good communication and interpersonal skills are of paramount importance in this role. Knowledge of multiple languages can be a significant advantage for interacting with international guests. Prior experience in a customer-facing role is beneficial, and while there are no strict educational requirements, a high school diploma is usually required, and a degree in hospitality or tourism can be helpful. Previous job roles may include hotel receptionist, customer service representative, or front desk associate.
- Columbus, OH (8 miles from Upper Arlington, OH)
- 14 days ago
- Columbus, OH (8 miles from Upper Arlington, OH)
- 14 days ago
Overview Vista's team of over 4,400 aviation and technology experts works across 6 operation hubs, 7 maintenance sites and 36 offices worldwide, getting better and bigger for 20 years. The...
- Columbus, OH (6 miles from Upper Arlington, OH)
- 45+ days ago
- Columbus, OH (6 miles from Upper Arlington, OH)
- 45+ days ago
Education High School Certifications and Licenses Years of Experience 4-6 years of experience Core Competencies Adaptability Collaboration Curiosity Service-Oriented Strives for Positive Results Knowledge...
Demographic Data for Upper Arlington, OH
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Reservation Clerk Online Courses and Training Opportunities
Salary for Reservation Clerk Jobs in Upper Arlington, OH
Required or preferred licenses and certifications for Reservation Clerk positions.
Highest Education Level
Reservation Clerks in Upper Arlington, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Reservation Clerk position
- Guest Service
- Fine Dining
- Loyalty Marketing
- Show Hosting
- Food Service Management
- Catering
- Service-Oriented
- Switchboard Operation
- New Employee Orientation
- Courteous
- Fitness
- Long-Term Disability
- Wellness
- Complaint Resolution
- Cashier Skills
- Reception
- Reimbursement
- Event Planning
- Inbound/Outbound Calling
- General Office Duties
- High School Diploma
- Customer Relations
- Auditing
- Microsoft Outlook
- Telephone Skills
- Events
- Verbal Communication
- Typing
- Flexibility
- Data Entry
- Filing
- Inventory Management
- Regulations
- Multitasking
- English
- Policy Development
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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