Reservation Clerk Jobs in Ohio
A Reservation Clerk in the hospitality service industry is responsible for accepting, managing, and processing all reservation requests for guests in hotels, resorts, or airlines. They handle inquiries regarding services offered, provide detailed information about availability, rates, and facilities, and ensure that all bookings are recorded accurately and efficiently. They also often interact directly with guests to address inquiries, concerns, or complaints. Furthermore, they collaborate with other departments to ensure rooms are prepared upon guest arrival, and payment procedures are handled seamlessly. They play an essential role in guaranteeing excellent customer service and smooth operations within the hospitality business.
Reservation Clerks should have excellent customer service skills, attention to detail, and strong organizational capabilities. They must be proficient in using booking and reservation software, as well as basic office tools like spreadsheets and email. Good communication and interpersonal skills are of paramount importance in this role. Knowledge of multiple languages can be a significant advantage for interacting with international guests. Prior experience in a customer-facing role is beneficial, and while there are no strict educational requirements, a high school diploma is usually required, and a degree in hospitality or tourism can be helpful. Previous job roles may include hotel receptionist, customer service representative, or front desk associate.
Education High School in Not Specified Certifications and Licenses Years of Experience 2-4 years of experience Core Competencies Adaptability Collaboration Curiosity Service-Oriented Strives for Positive...
Education High School Certifications and Licenses Years of Experience 4-6 years of experience Core Competencies Adaptability Collaboration Curiosity Service-Oriented Strives for Positive Results Knowledge...
This position serves as a receptionist and general administrative support for the facility's administrative work area, including serving as the primary point of access to the UD Arena. This...
Education High School Certifications and Licenses Years of Experience 4-6 years of experience Core Competencies Adaptability Collaboration Curiosity Service-Oriented Strives for Positive Results Knowledge...
What we do: Air Transport International (ATI) is an experienced supplemental carrier with the ability to reach across the globe. ATI is an FAR Part 121 charter airline headquartered in Wilmington,...
The Patient Travel Services Coordinator will join a team working to establish and cultivate this global service offering at Medpace. This new service directly supports the patient in their journey...
Demographic Data for Ohio
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Reservation Clerk Online Courses and Training Opportunities
Salary for Reservation Clerk Jobs in Ohio
Required or preferred licenses and certifications for Reservation Clerk positions.
Highest Education Level
Reservation Clerks in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Reservation Clerk position
- Travel Arrangements
- Guest Service
- Laundry
- Food and Beverage Management
- Food Service Management
- Catering
- Service-Oriented
- Show Hosting
- Switchboard Operation
- Courteous
- New Employee Orientation
- Acting
- Housekeeping
- Health and Safety
- Long-Term Disability
- Complaint Resolution
- Wellness
- Cashier Skills
- Reception
- Inbound/Outbound Calling
- Event Planning
- General Office Duties
- Closing
- Friendliness
- High School Diploma
- Customer Relations
- Retail
- Auditing
- Telephone Skills
- Microsoft Outlook
- Verbal Communication
- Events
- Typing
- Data Entry
- Filing
- English
- Regulations
- Multitasking
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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