Reservation Clerk Jobs in American Fork, UT
A Reservation Clerk in the hospitality service industry is responsible for accepting, managing, and processing all reservation requests for guests in hotels, resorts, or airlines. They handle inquiries regarding services offered, provide detailed information about availability, rates, and facilities, and ensure that all bookings are recorded accurately and efficiently. They also often interact directly with guests to address inquiries, concerns, or complaints. Furthermore, they collaborate with other departments to ensure rooms are prepared upon guest arrival, and payment procedures are handled seamlessly. They play an essential role in guaranteeing excellent customer service and smooth operations within the hospitality business.
Reservation Clerks should have excellent customer service skills, attention to detail, and strong organizational capabilities. They must be proficient in using booking and reservation software, as well as basic office tools like spreadsheets and email. Good communication and interpersonal skills are of paramount importance in this role. Knowledge of multiple languages can be a significant advantage for interacting with international guests. Prior experience in a customer-facing role is beneficial, and while there are no strict educational requirements, a high school diploma is usually required, and a degree in hospitality or tourism can be helpful. Previous job roles may include hotel receptionist, customer service representative, or front desk associate.
Guest Services Coordinator (Taylorsville Family Room)
- Salt Lake City, UT (19 miles from American Fork, UT)
- 9 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 9 days ago
PRIMARY DUTIES AND RESPONSIBILITIES: Guest Services Assist in the delivery and continuity of guest services, including but not limited to: Always maintaining professional and positive communications...
Reservation Coordinator - Hilton Salt Lake City Center
- Salt Lake City, UT (19 miles from American Fork, UT)
- 13 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 13 days ago
As a Reservations Coordinator, you would be responsible for assisting group and individual reservations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability...
Demographic Data for American Fork, UT
Moving to American Fork, UT? Find some basic demographic data about American Fork, UT below.
Reservation Clerk Online Courses and Training Opportunities
Salary for Reservation Clerk Jobs in American Fork, UT
Highest Education Level
Reservation Clerks in American Fork, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Reservation Clerk position
- Travel Arrangements
- Guest Service
- Fine Dining
- Loyalty Marketing
- Show Hosting
- Food Service Management
- Catering
- Service-Oriented
- Switchboard Operation
- Courteous
- New Employee Orientation
- Housekeeping
- Long-Term Disability
- Complaint Resolution
- Cashier Skills
- Reception
- Reimbursement
- Public Relations
- Event Planning
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- High School Diploma
- Customer Relations
- Auditing
- Telephone Skills
- Microsoft Outlook
- Verbal Communication
- Typing
- Events
- Flexibility
- Data Entry
- Filing
- Inventory Management
- Regulations
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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